Post Implementation Services

Systems & Process Optimization

• Assess current system configuration and compare to company process and reporting requirements, and identify areas for improvement
• Define recent release and product updates to ensure proper utilization of available functionality
• Configure ay phase 2 project requirements, such as additional career portal creation, new workflow creation, data segmentation or field creation/modification a complete add-on module implementation

Change Management & User Adoption

• Design customized training and communication plans
• Compose communications for distribution to stakeholders
• Create company-specific, process-related documentation and training media to augment materials provided by the vendor
• Deliver end-user training classes as live or recorded sessions, remotely or face to face, in modular or whole lesson format

Report Writing

• Share best practice reports to track efficiencies
• Analyze company requirements to identify gap between standard vendor-supplied reports and specific company needs
• Review system configuration to ensure field requirements are in place to provide accurate measurements and analysis
• Build customized reports and analytics to address company requirements

Integration Support

• Generate and update data maps for one-time or continuous data uploads
• Construct integration messages between the vendor’s product and other company systems
• Monitor integration data to ensure accuracy

System Administration

• Administer system configurations, including field updates, data changes, content loads and other updates
• Maintain system accounts, including new user creation, unlocking and resetting existing accounts and restricting or removing access
• Support users with technical questions or knowledge transfer
• Run and distribute system reports
• Liaise with vendor support as key point of contact for system issues, updates or w releases