CHARLESTON, S.C., July 11, 2018 — Benefitfocus, Inc., a leading cloud-based benefits management platform and services provider, announces the appointment of Ken Haderer to the newly created role of Executive Vice President, Global Operations. Haderer has decades of experience leading world-class, global benefits brokerage and consulting firms.
In this role, Haderer will leverage his deep industry and operational experience to drive core process improvements and evolve customer best practices. He will also further accelerate adoption of BenefitsPlace™, Benefitfocus’ new offering that unites brokers, employers, carriers and suppliers on a single technology platform.
“Ken joins Benefitfocus at a pivotal time in our growth and transformation as the market-leading benefits platform,” comments Ray August, President and Chief Executive Officer of Benefitfocus. “For over two decades, Ken has built an impressive track record of accomplishments at some of the industry’s top firms. Adding Ken to our executive team demonstrates continued investment in world-class talent. We are absolutely committed to growing our market-leading position, strengthening our customer and broker relationships and achieving operational excellence. He will be a tremendous asset to our customers, a strong ally with all of our broker partners and a great mentor to our Benefitfocus associates.”
Haderer adds, “Benefitfocus has the right strategy and leadership to strengthen its position as the industry’s leading benefits platform. I’m excited to work alongside such a talented team to deliver an exceptional customer experience and serve the benefits community.”
Prior to joining Benefitfocus, Haderer was President of North America at Mercer, a leading, global brokerage and human resources consulting firm. He also previously served as Mercer’s Chief Operating Officer and oversaw its benefits administration business. Haderer led more than 5,000 colleagues who provided consulting, brokering and other professional services solutions to major U.S. and global employers. Before joining Mercer, he was an Executive Vice President overseeing Aon Hewitt’s Global Benefits Solution. Prior to that, Haderer led Aon’s benefits administration business and served on the Americas Executive Committee. His extensive customer service, technology and professional services background also includes Operations Leader at Mellon/PWC and various customer service and operational roles at Prudential and Verizon. Haderer will be based in the company’s Charleston headquarters.
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