One Place 365 and One Place Local will create a collaborative network of benefits administration and technology professionals nationwide.
Charleston, S.C. – June 8, 2015 – Benefitfocus, Inc. (NASDAQ: BNFT), a leading provider of cloud-based benefits software solutions, today announced the launch of its new online customer engagement portal – BENEFITFOCUS® One Place 365. The new resource went live with the company’s summer software release and establishes an online environment that streamlines two-way communication, enhances transparency and fosters community-driven solutions.
One Place 365 is part of a comprehensive engagement initiative aimed at energizing Benefitfocus’ expansive network of benefits management and software solution professionals to provide a powerful community of knowledge and experience.
The customer communication resource provides Benefitfocus customers with a secure, streamlined channel to align and manage account information, share documents, connect with support teams, and access new software updates and videos. It has an interactive dashboard that simplifies project tracking and reporting with at-a-glance visibility into active projects, cases, weekly tasks and the ability to manage details such as project status, milestones and support team members. Built on the Salesforce.com platform, One Place 365 works across multiple devices to maximize convenience.
“One Place 365 provides our customer community with a convenient communication channel that is available 24×7. It’s one more way for us to put customers at the heart of everything we do,” said Benefitfocus President and COO Ray August. “The portal allows us to rapidly receive and respond to customer feedback and create smart solutions to the pressing challenges faced by benefits administrators, carriers, brokers and individuals.”
Complementing the new online portal, the company also launched One Place Local – a series of customer events held around the country. The events will establish regional peer-to-peer networks and provide benefits managers with a valuable source of best practices, software training, and discussion on industry challenges and technology. The first One Place Local event takes place June 19 in Seattle.
One Place 365 and One Place Local build upon Benefitfocus’ One Place national customer conference. Now in its sixth year, One Place. 2016. will be held March 8 – 10, 2016 in Orlando, Florida.
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