Benefitfocus Prepares for Open Enrollment 2018 with “Open Enrollment Success Week”

May 9, 2017


1,000 associates join Benefitfocus customers to share best practices and inspire new engagement tactics for benefits enrollment

Charleston, S.C. – May 5, 2017 – Benefitfocus, Inc., a leading provider of cloud-based benefits management software, today wrapped up its second annual Open Enrollment Success Week—a two-week event dedicated to preparing associates and the clients they support for open enrollment 2018. More than 1,000 associates from the Benefitfocus customer success and technology solutions organizations, along with several Benefitfocus customers, convened at the Company’s Daniel Island campus for over 90 sessions and workshops to educate on and inspire new ways to engage employees in benefits enrollment.

“2017 has been a year of uncertainty within the health care industry and we’re proud to be the trusted partner for hundreds of employers and insurance carriers, helping them make sense of new benefit offerings, ever-evolving legislation and a changing technology stack,” said Benefitfocus President Ray August. “We’re constantly looking for ways to drive technological innovations in benefits management for our customers.”

The Benefitfocus team spent the last two weeks analyzing the 2017 enrollment experience, identifying areas for innovation. Associates shared lessons learned and best practices to drive success for Benefitfocus customers, and sessions and workshops covered the latest advancements in data accuracy and security, as well as new integrations and tools that will be available for open enrollment 2018.

Benefitfocus recently released its annual “State of Employee Benefits – Industry Edition” research report, which found employers across all industries have incorporated high-deductible health plans (HDHPs) into their offerings, requiring a very different approach to consuming health care. “This data, in addition to customer feedback and ideas discussed during Open Enrollment Success week, provide our associates and customers with the necessary insights to ensure open enrollment 2018 is even more successful than last year’s,” said August.

To learn more about the State of Employee Benefits research, visit



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