Milwaukee-based nonprofit uses Halogen to connect employees’ contributions to organizational and member success
Ottawa — August 24, 2015 — Wisconsin-based Community Care, Inc. has implemented talent management solutions and services from Halogen Software (TSX: HGN) to strengthen manager-employee relationships, increase employee development and engagement, and ensure personal goal alignment drives organizational success.
As a nonprofit care management organization focused on providing compassionate, quality care to elders and disabled adults in its region, Community Care’s leadership team understands the direct connection between the performance and engagement of its staff, and achieving the organization’s mission. Prior to implementing Halogen’s solutions, Community Care faced the classic challenges created by managing performance and talent management processes on paper. There were inconsistencies in how managers assessed and compensated employees and the process did not provide strong support for ongoing feedback or learning and development opportunities.
“Our previous process didn’t give managers a way to set clear goals or expectations, and so there was little accountability for employees,” says Sherrice Gilcreast, Chief Administrative Officer, Community Care. “There was no clear definition of what “high performance” meant or what manager expectations were for certain jobs.”
Using the Halogen Performance™, Halogen Learning™ and Halogen Job Description Builder™ products, Community Care overhauled its talent management strategy, aligning competencies, job levels, and learning programs to create a performance-based culture.
“With Halogen we have tools like Feedback Central that helps easily gather feedback from employees, managers and clients and link it to our other talent processes like performance reviews, learning and development,” says Gilcreast. “Conversations between managers and employees have begun shifting from discussing activities to talking about contributions and results.”
To further support its strategic talent management transformation, Community Care also leveraged Halogen’s business consulting services to host Performance Management Essentials workshops. These workshops provided managers with custom training on delivering meaningful feedback to employees, improving goal setting and management, and identifying and creating development plans.
Gilcreast shares insight on the value of the Performance Management Essentials consulting:
“Before Halogen, employees weren’t really provided with much insight into their performance or what they needed to do to improve. Now our managers are making significant gains in terms of giving feedback and coaching employees. And this is helping our employees see how their work impacts our organization and our members’ success.”
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