Concord Hospitality Achieves Substantial Savings, Upgrades Talent Strategies with UltiPro

August 12, 2016

Ultimate Software

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that Concord Hospitality Enterprises, an award-winning hotel development, ownership, and management company, achieved with UltiPro a cumulative net savings of more than $800,000 over three years. The company is also using UltiPro Performance Management to create a more effective ongoing talent management process.

Concord is a hotel owner and developer operating under brands such as Marriott, Hyatt, and Hilton, with 90 hotels and more than 4,000 associates in the United States and Canada. The company went live with UltiPro in 2011, and senior leaders sought to determine the total cost savings from using the HCM solution, including direct costs, productivity gains, and improved efficiencies. In addition, Concord used UltiPro to roll out a new talent management process in 2015, and HR is making talent dashboard retention scores available to executives so they have the tools to lower turnover at the corporate office.

“After three years of using UltiPro, we recorded $800,000 in savings, with the majority coming from hard costs and boosts in productivity,” said Mark Gifford, director of HR technology at Concord. “At the corporate level, we were able to minimize accounting expenses by reducing the time the accounting department spent auditing GL information. Accounting was also able to increase productivity by using UltiPro Business Intelligence to quickly generate complex reports. At the hotel level, we have alleviated the need for duplicate data entry. With UltiPro as our system of record, data entered only once populates everywhere.”

Gifford reports that UltiPro’s contribution to Concord’s bottom line is helping grow the business, with more hotel openings and career opportunities for the company’s associates. Concord is making sure that the new opportunities are also accompanied by increasing job satisfaction through a new performance evaluation process.

“UltiPro is enabling us to adopt the cutting-edge performance management practices that are simpler, easier, more frequent, and less time-consuming,” said Gifford. “The solution’s mobile access has been especially well received from the corporate level down to the hotels, as managers are able to provide quick employee observations—constructive feedback—from their smartphones.”

“UltiPro is able to provide companies with substantial savings because of increased automation across HR operations, payroll efficiencies, and streamlined benefits administration,” said Greg Swick, chief sales officer at Ultimate. “We are delighted that Concord is able to share such impressive results, and that UltiPro is also helping to drive a positive work environment.”


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