Chris Henien joined HRchitect in 2016 as a Technical Consultant and has quickly been promoted through the ranks holding positions including Technical Delivery Manager, and his current role, Workforce Management Solutions Delivery Manager for several rapidly expanding consulting practices.
Get to know Chris, how he helps clients successfully deploy workforce management solutions, and the six cities he’s lived in while consulting in this month’s employee spotlight.
Hometown: Detroit, Michigan
Alma Mater: I earned my Bachelor’s degree from Wayne State University in Detroit and my MBA from Eastern Michigan University.
All-time favorite restaurant: Coyo Taco in Miami, Florida.
Last book you read: The Handmaid’s Tale by Margaret Atwood.
What do you do when you’re not working? When I’m not working, I’m usually pursuing my two biggest passions – traveling and going to music festivals.
How did you find out about HRchitect, and what made you join the company? I had worked with HRchitect consultants while I was working at a technology vendor, WorkForce Software, so I knew that the partner ecosystem existed. After moving into a different industry, I decided to get back into workforce management, so I personally reached out to HRchitect to inquire about consulting opportunities. Beyond having an opportunity to get back into workforce management, I was excited about joining HRchitect because of the strong team in place and that the position offered me flexibility in terms of managing my own schedule and workload as well as flexibility with work location. I’ve been able to live all over the world at this point while consulting for HRchitect clients. The flexibility at HRchitect is unparalleled.
How has your background working at a technology vendor impacted your experience as a consultant? I’ve gained so much additional knowledge around how back-end workforce management systems work and how the technology vendors work. In turn, this is helpful for our clients, as I’m more efficiently able to partner with the vendor or find the right channels to get tickets submitted to the vendor resolved more quickly than they otherwise would be.
In your own words, what do you do at HRchitect? I’m responsible for oversight of both functional and technical aspects of system implementations for two different workforce management systems. I’ve been able to recruit and train groups of consultants to ensure they are project-ready, in addition to handling client-side technical consulting work for a portfolio of my own clients.
What’s a typical workday like for you? I check my email first thing in the morning and knock out any actionable items from those emails. Next, I check our project management tools and see whether any support items have come through and resolve any of those. From there, the day varies depending on where my clients are in the implementation process. Sometimes I’m configuring for one client while solving UAT issues for another, while keeping up with emails and support tickets.
Tell me about a project you’ve worked on that you’re particularly proud of. A workforce management implementation with L.A. Care Health Plan is one project I’m very proud of, because of the teamwork. Throughout the project, there was a seamless partnership between the consulting team and the client team. The strong collaborative nature, constant communication and sense of camaraderie made it easy to navigate the roadblocks that arise during the implementation process. The project finished on time and on budget, with a very happy client, which is always our end goal.
What’s been one of your favorite destinations to travel to for a client site visit? San Francisco, California.
As part of a team that works 100% virtually, what technology or collaboration tools do you use to make your work life easier? Slack, which is super team-oriented, makes team communication easy, and is a better solution for real-time collaboration than group email chains. Trello is a tool that our team uses as a project management and issue tracking tool. It’s very easy for both the consultants, and clients to understand and use Trello. Box is the go-to tool for online documentation and sharing capabilities between clients and our consulting team.
What motivates you to wake up and go to work every day? What motivates me most, and is my favorite aspect of this position, is the ability to solve problems for people. It feels very rewarding to be thanked by a client.
Which employee perk that HRchitect offers do you enjoy the most? Why? Remote working. It’s presented me the opportunity to live in six different cities – Detroit, Michigan; Chicago, Illinois; Berlin, Germany; Buenos Aires, Argentina; San Jose, Costa Rica; and Miami, Florida since starting with HRchitect in 2016.
Learn more about Chris Henien, MBA, PMP