Company expands leadership team to further fuel growth and keep up customer satisfaction on heels of 1,000 customer milestone and another record quarter
SAN FRANCISCO – February 11, 2016: FinancialForce, the leading cloud ERP provider on the Salesforce App Cloud, today announced the appointment of Joe Fuca as president of Worldwide Field Operations to lead and expand the global sales organization and Customers for Life, the company’s services arm. This announcement follows a milestone year in which the company surpassed 1,000 customers and achieved approximately 60% in subscription revenue growth year-over-year.
“I am really pleased to join a company that established itself early as a leader in adopting a customer-first mindset. In my experience, customer success is the ultimate metric by which a business should measure itself. It reflects whether products are well aligned with customer needs and support is accessible to answer questions effectively, while also maintaining sales sold an accurate vision and delivered on customer expectations,” said Fuca. “Moving forward, we will continue to empower our customers to be wildly successful.”
Evident from customer and revenue growth, FinancialForce captured a greater share of the growing cloud ERP market in 2015, and continued its momentum in enterprise-level deals and multi-app sales across its suite of ERP applications including Financial Management, Professional Services Automation (PSA) and Human Capital Management (HCM). Notable new enterprise customer wins include UK Financial Conduct Authority, Guidewire, Verint and LiquidHub.
“We finished 2015 with our strongest quarter ever in terms of bookings and net new customers. We have consistently kept the customer at the core of everything we do, which has fueled our growth to date,” said Jeremy Roche, president and CEO of FinancialForce. “Joe’s track record and customer philosophy will reinforce this approach by aligning every part of our organization with our customer-centric vision.”
“I am pleased to see another strong year and such a strategic executive appointment from FinancialForce,” said Mike Rosenbaum, executive vice president of Sales Cloud at Salesforce and member of the FinancialForce Board. “In my experience working with Joe, he has the right leadership style and track record in building successful teams. He will be instrumental as FinancialForce looks to continue its fast pace of growth.”
Fuca brings over 25 years of experience in leading and transforming sales operations within high-growth companies, leveraging his customer-centric philosophy to consistently improve customer satisfaction and revenue. Most recently, he served as senior vice president of worldwide sales for DocuSign where he oversaw the sales infrastructure responsible for the company’s tenfold revenue growth. Fuca also held senior executive roles at McAfee (now Intel Security), MarketLive, PeopleSoft and Evolve. In his new role, Fuca will oversee FinancialForce’s global field operations and drive customer satisfaction by further uniting sales, professional services and support worldwide.
FinancialForce now operates in seven offices worldwide, including newly launched offices in Sydney and Chicago, with nearly 700 employees.
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