Saba Cloud Drives Increased NPS Scores and Improved Customer Feedback for “Sharing Economy” Car Rental Firm, Flight Car
REDWOOD SHORES, Calif. – June 23, 2015 – Saba, a global leader in cloud based intelligent talent management solutions, today announced that Flight Car, a new concept in concierge service that lets people parking at the airport rent their vehicles to other travelers, has selected the Saba solution to help develop its rapidly-growing team to deliver a unique brand experience.
Based in San Francisco, the start-up has grown exponentially in the last eight months and needed a learning strategy, technology infrastructure and content platform to deliver compelling, fast and consistent training. Flight Car’s primarily Millennial staff and guest profiles called for a talent management solution that would allow for easy access and “snackable” interactive content on a clear user interface that could be accessed on mobile systems anytime and anywhere.
Using Saba Cloud on iPads, Flight Car delivers 24/7 access to e-learning for training across their team throughout 15 disparate locations—with plans to continue expanding around the globe in the next three years. Flight Car went live on Saba within 6 weeks and within three months, they were able to collect, review and synthesize insights for operations and improve guest’s experiences. As a result, the business was able to dramatically increase its Net Promoter Scores to about three times the car rental industry average of 18 and greatly improve customer experience feedback.
“Saba has completely changed our organization,” says Patrick Cournoyer, head of learning and human resources at Flight Car. “We have a community-based sharing economy model. Therefore, we totally rely on a trust-inspiring experience for fueling our business model. And Saba helps me to quickly and easily train our fast-growing team to deliver a consistent, excellent guest experience.”
“Today, we are in a fast-growth mode so our priority is to bring people on and get them ramped up. But shortly, will need to identify our strongest employees today that will be future leaders of tomorrow. I want to do this strategically and with Saba I have a system I can implement from day one that supports the life span of teammate at FlightCar.”
To learn more about Saba solutions, please visit: http://www.saba.com/us/
For more about Flight Car talent management success with Saba, please visit: http://bit.ly/1NkvcBs
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