Healthcare Organizations Maximize Staffing Agility, Success with Workforce Dimensions from Kronos

June 15, 2020

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Editor’s Note: As the leader in HCM technology consulting services, and an official Kronos services partner, HRchitect is widely recognized as the go-to resource for workforce management technology services and with the recent merger with Ultimate Software, HRchitect is the ONLY partner with knowledge of the entire UltiPro HCM suite and Kronos’ Workforce Dimensions. Working with more than 150 clients across the globe on workforce management related projects over the past decade, our experience includes Project Management, Implementation, Process Analysis/Redesign, Training, Optimization, Reporting, Integration, Change Management, Client-side implementation assistance, and Ongoing Support.


Centralized Visibility and Workforce Mobility Support Essential, Frontline Workers in Healthcare


LOWELL, Mass., Jun 15, 2020

News Facts

  • Kronos delivers agile solutions and services to more than 3,500 hospitals and 10,000 post-acute providers, including more than 1 million essential healthcare workers adopting Workforce Dimensions and its flexible, easy-to-use suite of human resources (HR), pay, scheduling, talent management, and timekeeping solutions.
    • With the emergency response unit configuration in Workforce Dimensions, hospitals can manage essential resources in the moment, taking a coordinated approach to filling disaster-related and non-traditional staffing needs. In times of need, this centralized virtual staging area allows managers to digitally schedule, assign, and track resources across departments, pop-up hospitals, testing sites, and other locations.
    • As hospitals react quickly to changes in patient volume, managers leverage virtual dashboards to identify short-staffed departments or open shifts and instantly transfer available staff resources inside the scheduling software to where they are needed, all in accordance with established labor models and staffing regulations.
    • Embedded analytics simplify complex workforce planning across the enterprise by enabling organizations to monitor and measure productivity trends in real time. Easy-to-interpret insights and key performance indicators (KPIs) help managers quickly determine if targets for labor hours, overtime, and costs are being met, empowering them to take quick and corrective action.
    • Analyzing workforce data and benchmarking performance trends over time and across decentralized systems is possible with expertise from Kronos Professional Services to guide long-term decision making, budgetary decisions, and financial forecasting models.
    • Automation helps to streamline employee contact tracing in the workplace: A new Kronos reporting capability analyzes time and attendance data in Workforce Dimensions to quickly identify employees who were clocked in at the same time and same location as a co-worker testing positive for COVID-19 or other communicable disease.
  • Hospitals increasingly rely on Workforce Dimensions to mobilize staff, monitor and minimize fatigue risks, and maximize resources – while building an engaged workforce.
    • Mobile self-service capabilities enable staff to work where they want or wherever they are most needed, which allows organizations to scale quickly during emergent situations. Employees can complete important actions from their mobile device – like clocking in and out, checking schedules, and requesting time off – while managers can broadcast open shifts and fill coverage gaps, communicate schedule changes, and stay connected to the reliable data they need to make informed decisions within any care setting.
    • Workload-based forecasting and scheduling streamline care delivery and fatigue management: Nurse leaders can equitably distribute workload based on level-of-care intensity and create balanced schedules from intelligent volume forecasts reflecting real patient flow patterns.
    • Simplifying daily tasks, Workforce Dimensions empowers staff to set their own schedule preferences and availability, swap and choose open shifts, request time off, and ultimately reclaim work-life balance. Schedules can be built using AI-based recommendations that factor how much time employees should have off between shifts, or the maximum hours they can work in a given period, and alert managers to potential future compliance or policy violations.
  • To help organizations achieve exceptional outcomes faster, Kronos customer success and strategic healthcare advisory teams, along with systems integrators intimately familiar with healthcare IT strategy and infrastructure, funnel personalized implementation support to health systems, hospitals, and post-acute providers.
  • Through a robust technology partner network and enterprise application marketplace, Kronos fosters close, active collaboration with leading healthcare-focused software providers and developers leveraging the open and extensible Kronos D5 platform to expand on the capabilities of Workforce Dimensions.

Supporting Quotes

  • Nanne Finis, RN, MS, chief nurse executive, Kronos
    “As organizations begin to reflect on all that has been accomplished in a short span of time – specifically, working across their own environments to rapidly deploy and execute change in the face of a public health emergency – it is critical that leaders commit to sustaining these agile processes and creating long-term resiliency in their operations. Workforce Dimensions can strategically support these organizations in their preparedness and extraordinary response initiatives, in particular helping to maximize their nursing workforce, which is critical to safeguarding public health.”

Supporting Resources


To learn more about HRchitect and how we can help your organization with your Human Capital Management (HCM) technology needs, please request a consultation. As the leader in HCM Systems strategic consulting, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation and selection, change management, implementation, project management, client-side implementation assistance, and ongoing support of HCM systems of all types including Talent Acquisition, Talent Management, Learning Management, Workforce Management, Time & Attendance, Benefits, Core HR/Payroll, and more. Over the past two decades, working with over a thousand clients of all sizes and industries across the globe, our knowledge of best practices continues to expand and our experience is vast and unsurpassed. We have expertise around all major HCM systems including ADP, Benefitfocus, Ceridian, IBM Kenexa, Kronos, Oracle, Saba, SAP, SuccessFactors, Taleo, Ultimate Software, WorkForce Software, and more. HRchitect is a name you can trust for all of your organization’s HCM technology-related consulting needs.