iCIMS Maintains High Ranking in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for Fourth Consecutive Year

April 2, 2015

iCims Logo

Leading SaaS provider recognized for exceptional customer satisfaction ratings in
talent management technology category

MATAWAN, N.J. (April 2, 2015) – iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition software solutions, is pleased to announce its rankings in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings, which list the top providers of talent management platforms based on their performance in customer satisfaction surveys. As a result of outstanding customer feedback, iCIMS has earned the number three spot in overall score and service quality. This is the fourth time iCIMS has appeared on the Baker’s Dozen list since the Talent Management System category began in 2012.

In 2014 alone, iCIMS earned three national customer service awards. iCIMS remains committed to creating a holistic and positive customer experience as it helps organizations recruit top talent in today’s vast and fast-paced candidate landscape. Job seeking and recruiting have changed forever. The iCIMS talent acquisition software suite leverages the latest social, mobile and video functionality to address the new normal in recruiting, which now requires that companies invest in dedicated talent acquisition technology in order to succeed.

“We are excited to receive this recognition from our customers, as it acknowledges our unwavering focus on providing best-to-market solutions supported by a superior customer experience,” said Adam Feigenbaum, iCIMS Chief Operating Officer and iCARE Ambassador. “We hold customer commitment and service delivery core to our values in everything we do. Our customers play a key role in the development of our product roadmap, and we remain dedicated to exceeding their expectations and staying true to delivering pure-SaaS talent acquisition solutions.”

Featured in HRO Today Magazine, the results are based solely on the responses of HR professionals who serve as talent management technology buyers for their organizations. Responses were analyzed and calculated across subcategories, including breadth of features and quality of service. iCIMS offers customers specialized hiring tools that answer the shift in candidate behavior to reach more of the right candidates, engage them with a comprehensive employment brand, and ultimately make the best-fit hire.

“Our hiring strategy has been fueled by the iCIMS Talent Platform for several years and it has helped us close the loop on an efficient and engaging recruitment lifecycle. We look forward to the consistent innovation and new time-saving technologies that each new product release brings to us year-after-year, and we know that we can always rely on iCIMS to respond quickly and effectively to any questions or concerns that come up, ” said Trista Mulvey, HR Projects Coordinator at The Bon Ton Stores, Inc.


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