iCIMS recognized for customer service excellence delivered through its iCARE™ program, thought leadership site, and support and training enhancements
MATAWAN, N.J. (September 14, 2015) – iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition solutions, announces today that it has been named a Bronze winner for “Most Customer Friendly Company of the Year” in the Best in Biz Awards 2015 International for its iCIMS iCARE™ program, which combines technical support, a customer care site, live training, an advocacy program, and educational events.
With more than 2,800 contracted customers representing approximately 4,500 organizations, iCIMS’ exceptional customer support has translated into greater customer satisfaction while the New Jersey based organization increased its customer base. iCIMS welcomed 865 new customers in 2014, compared to 656 new customers in 2013. More than 270 customers joined the iCIMS family during the second quarter of 2015, alone.
“iCIMS approaches its service to the customer with diligent forethought and tremendous enthusiasm,” says iCIMS Chief Operating Officer and iCARE™ Ambassador, Adam Feigenbaum. “We believe the success of our product undoubtedly hinges on the customer experience. For that reason, each element of our iCARE™ program was designed to provide readily available resources, so our customers are successful in their talent acquisition initiatives.”
Advancing the company’s commitment to help customers win the war for talent, iCIMS expanded the Hire Expectations Institute (HEI), which provides resources for both job seekers and employers on talent acquisition trends. From 2014 to 2015, the online visitor traffic doubled. Additionally, iCIMS introduced the iCARE™ Advocates program in early 2014 to ensure its customer base is well connected and able to leverage best practices in talent acquisition. Advocates are identified by iCIMS and invited to participate in editorial opportunities, provide references, and participate in speaking engagements/panel discussions at iCIMS’ events.
Now in its third year, Best in Biz International honors companies, teams, executives, and products worldwide for their business successes. It is the only global business awards program judged solely by top-tier newspapers, business, finance and technology publications, broadcast outlets, and industry analysts.
This year alone, iCIMS has won several other awards for superior customer service, including two Stevie Awards for Customer Department of the Year and Customer Service Excellence, as well as maintaining high marks in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings.
Learn more about iCIMS’ award-winning customer service at http://care.icims.com/.
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