Editor’s Note: As the leader in HCM technology consulting services, HRchitect has been working with the UltiPro system for more than a decade and was recently named the Ultimate Software Alliances Partner of the year. Working with dozens of Ultimate Software clients across North America, our UltiPro experience includes Project Management, Configuration, Process Analysis/Redesign, Training, Optimization, Reporting, Integration, Change Management, and Ongoing Support.
July 11,2018-Ultimate Software, a leading provider of human capital management (HCM) solutions in the cloud, announced today that Silverado Senior Living, a national leader and innovator in the care of people living with dementia and other life-limiting illnesses, used data and insights from UltiPro Business Intelligence and UltiPro Perception to improve visibility in managing their workforce and achieve savings of $3 million in one year.
Silverado is committed to enriching the quality of life for its residents, clients, patients, families, and associates through a combination of top-notch clinical care, compassion, and continuous engagement. Over the past 20 years, the company has grown to include over 4,000 employees providing memory care, hospice, and rehabilitation services at 54 locations in eight U.S. states. Despite the company’s pioneering approach to memory care, the company’s HR practices prior to UltiPro were still largely manual. Without efficient access to employee data, Silverado’s ability to measure success at the individual, team, and enterprise level was sluggish and inefficient. In order to align its workplace culture with its mission, Silverado selected UltiPro and went live in January 2016.
“After ramping up our use of UltiPro, our workforce analytics show Silverado saved $3 million in 2017 by providing unprecedented visibility into operations,” said Dawn Usher, chief administrative officer at Silverado. “Two million dollars of our savings is attributed directly to the productivity reports generated from information exported through UltiPro Business Intelligence. We could view data on our employees relative to our census at each community, and identify areas where we could optimize staffing levels. Improved access to data also helped us obtain more real-time information about overtime and turnover, and engage in workforce planning to achieve substantial savings.”
To address turnover, Silverado launched a variety of UltiPro functionality, including the UltiPro mobile app, to create a better associate experience. According to Usher, Silverado’s leadership travels frequently within the company’s network, and the deployment of the app has enabled these executives to promptly complete administrative approvals for associates. The company also launched UltiPro Perception to better understand employee sentiment and boost engagement.
Usher reports that Silverado is combining data from UltiPro Business Intelligence with feedback from UltiPro Perception to transform the business. For example, turnover data illustrated that the company had been losing a significant number of employees within six to nine months after hiring, across many locations. The company deployed UltiPro Perception surveys to understand the sentiment behind this trend, and found that employees desired more recognition, communication, and training. As a result, subcommittees have been established to learn how to tackle these issues more effectively. UltiPro Perception’s ability to help leaders gain insight into the specific drivers of employee engagement and retention is helping Silverado take action to maintain its high-performance culture.
“With UltiPro Perception, organizations can shift their resources from trying to reactively solve problems to understanding what employees are thinking and then proactively address employee concerns. Moreover, companies can use the solution to focus on the issues that are most important to foster a positive, productive culture,” said Greg Swick, chief enterprise sales officer at Ultimate. “We are excited to see how Silverado has used UltiPro to develop a new paradigm for leveraging the power of data.”
To learn more about HRchitect and how we can help your organization with your Human Capital Management (HCM) technology needs, please request a consultation. As the leader in HCM Systems strategic consulting, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation and selection, change management, implementation, project management and ongoing support of HCM systems of all types including Talent Acquisition, Talent Management, Learning Management, Workforce Management, Benefits, Core HR/Payroll, and more. Over the past two decades, working with thousands of clients of all sizes and industries across the globe, our knowledge of best practices continues to expand and our experience is vast and unsurpassed. We have expertise around all major HCM systems including ADP, Benefitfocus, Ceridian, IBM Kenexa, Oracle, Saba, SAP SuccessFactors, Taleo, Ultimate Software, WorkForce Software, and more. HRchitect is a name you can trust for all of your organization’s HCM technology-related consulting needs.