PACE Center for Girls Uses UltiPro to Improve Resource Management, Fulfill Agency Mission

January 6, 2017

Ultimate Software

Weston, FL, January 6, 2017 — Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that PACE Center for Girls, Inc., a nationally recognized social-impact organization that has transformed the lives of more than 39,000 girls at-risk in Florida since 1985, is using UltiPro to raise employee engagement and retention, improve service to the agency’s target community, and increase reporting speed and accuracy.

PACE serves more than 2,100 middle school- and high school-aged girls each year through its statewide network of 19 centers across Florida. Prior to UltiPro, regular payroll problems resulted in the need for HR and manager intervention, issuing off-cycle checks, and had weakened trust between HR and PACE employees. The agency sought a new solution that it could configure and control, and could count on for data integrity and accuracy. PACE went live on UltiPro in April 2013.

“Employee frustrations with payroll contributed significantly to engagement problems for PACE,” said Yessica Cancel, chief organizational development officer for PACE. “We were experiencing a turnover of 60 percent, costing us nearly $2.5 million per year. Now, after almost four years of UltiPro, we have been able to reduce turnover by half, and we continue to improve.”

PACE reports that UltiPro has helped improve the employee experience and decrease turnover in a variety of ways:

• HR empowers hiring managers to get involved in the requisition process by making all applicant data directly available to them, so the hiring managers can identify their preferred applicants. The time from job posting to hire has been reduced from 84 to 54 days.
• PACE’s onboarding process builds a positive experience from day one by enabling new hires to pre-fill forms anytime, anywhere, on virtually any device. By easily automating and simplifying the onboarding process, PACE new hires are engaged and productive employees from their first day.
• PACE’s consistently accurate payroll process builds employee trust and all employees are paid correctly and on time.

“UltiPro allows employees to do what they were hired to do,” said Cancel. “In the past, counselors and center directors would have to waste time on the phone with HR rather than spending time with our girls. Now, UltiPro is our silent partner—if we don’t hear about our HR processes, we know they are working.”

Cancel attributes UltiPro’s user-friendly experience to Ultimate’s human resources heritage. Instead of trying to fit the lifecycle of an employee into an accounting system, UltiPro supports an employee’s true path through an organization. According to Cancel, UltiPro’s intuitive design is boosting adoption rates among all generations in PACE’s workforce.

“We’ve been able to get participation from everyone—younger generations and millennials accustomed to a world driven by technology, and Baby Boomers who would generally prefer to fill out something they can touch,” said Cancel. “UltiPro is incredibly intuitive and easy to use, allowing our staff to focus on counseling a girl or coaching their staff, rather than struggling with the HCM solution.”

PACE is using UltiPro to not only improve the way it serves its community, but also to report on its successes to the agency’s funding sources.

“We are supported by government, foundations, and private donors, and each requires different reports,” said Cancel. “UltiPro Business Intelligence simplifies this process, helping us handle easy requests for basic payroll information, and complex reports, such as a single position funded by three donors, with each funder requesting different information. Before UltiPro, we would have to dump information from our financial system into a spreadsheet and start to untangle the data. With UltiPro, we save time, have more confidence in the accuracy of our reports, and can tailor reports quickly and easily to meet the needs of our grantors.”

“UltiPro was designed from an employee’s perspective in order to be empowering, flexible, and easy to use,” said Chris Phenicie, chief sales officer, mid-market and strategic, at Ultimate. “We are pleased that UltiPro’s HCM functionality is providing so many benefits to PACE, and most importantly helping the organization better fulfill its mission.”

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