Leading SaaS provider earns its fourth Stevie Award for notable customer events, training programs, and the iCARE™ Customer Support Site
MATAWAN, N.J. (May 27, 2015) – iCIMS, Inc., a leading provider of Software-as-a-Service (SaaS) talent acquisition solutions, announced that the company received a Silver Stevie® Award for Customer Service Department of the Year in the ninth annual Stevie Awards for Sales & Customer Service. This marks the fourth consecutive time iCIMS has received this accolade, and iCIMS’ first Silver award in this program.
Supporting its efforts to achieve customer service excellence, iCIMS offers iCARE™ Customer Support, an expansive customer education hub that gives customers the ability to register for user groups, attend educational webinars, access training materials and product release information, and explore new ways to leverage iCIMS technology to gain win the war for talent. Recent innovations include iCIMS University, which now provides a complimentary two-day training program available to all customers at the company’s headquarters in Matawan, NJ, and user experience improvements to iCIMS’ Hire Expectations Institute (HEI), a thought leadership site that offers employers and job seekers recruitment tips and best practices, technology developments, career advice, and industry insights.
“This award is a testament to iCIMS’ commitment to delivering excellence at every stage of the customer experience from initial interaction to software implementation, through hiring growth and renewal,” said Adam Feigenbaum, Chief Operating Officer and iCARE Ambassador. “iCIMS continues to match the demands of the competitive hiring market with our talent acquisition software suite, while remaining focused on creating a superb customer experience. As recruiting and job seeking rapidly evolve, employers can rely on iCIMS to be the one scalable platform to help them find, screen, and hire the right talent in today’s new normal of job seeking – and a great customer experience is a huge part of that equation. We’re very proud to receive the Silver Stevie Award in this category.”
As companies focus more on talent acquisition as a business strategy, a specialized solution with a holistic customer experience is key. In 2014 alone, iCIMS earned three customer service awards including a Silver American Business Award, Bronze Stevie Award, and HRO Today’s Baker’s Dozen. In addition, the company started 2015 with its fourth consecutive appearance in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings.
“Entries to the Stevie Awards for Sales & Customer Service have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards. More than 1,900 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 27% over 2014.
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