Tag: social engagement
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Oracle Helps Organizations Power Customer Experiences with Latest Releases of Oracle Service Cloud and Oracle Social Cloud
Enables brands to leverage social channels and self-service communities to expand customer engagements and business insights Redwood Shores, Calif.—Aug 17, 2015 News Summary Oracle unveiled significant new functionality within Oracle Service Cloud and Oracle Social Cloud that helps organizations deliver better customer experience and drive more informed business decisions. The new social customer service capabilities Read Article »
Tags: CRM , customer service , David Vap , Garter , HCM , HRIS , Michael Maoz , Oracle , Oracle Service Cloud , Oracle Social Cloud , self-service , social engagement