Tag: support
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Go Live Phase – It’s Time to Go Live!
Written by Erica Niesse This is the last installment in a 5 part series that will take you through everything you need to know when you’re implementing a workforce management system. You’ve been through discovery, requirements gathering, configuration, and testing. Now, it is finally time to make the software you have Read Article »
Tags: cloud-based workforce management solutions , configuration , go live , Implementation Partner , requirements gathering , SME , support , Testing , Time & Attendance system , timesheets , UAT , workforce management , Workforce Management System -
Out of Office
Written by May Huffer It’s well into the last quarter of the year and the holiday season is almost upon us. As many of us are busy planning year-end family vacations or scheduling trips to be with loved ones, it’s a good idea to make a check list of all items you need to do, Read Article »
Tags: and integration , application changes , configuration , HCM , HCM Technology , HCM technology systems , HR technology , HRIS/Payroll administrator , Implementation , payroll processing , recruiting system administrator , support , system content -
9 Ways to Maximize ROI from Your Recruiting and Onboarding System
Whether it has been a few years since you have implemented your recruiting and onboarding system, or perhaps you’ve just gone live with a new system, it is always a good idea to consider how you can improve user experience, utilization, and functionality, which ultimately can help maximize return on investment. Here are 9 ideas Read Article »
Tags: administrator training , onboarding , Optimization , recruiting , reporting , support , system integration , System Optimization , training , workflows -
HCM Technology Terminology: All About Implementation
Written by Samantha Colby Your CHRO announces that a new system has been selected and that you are part of the core team working on the implementation. You already know from part one of this series that implementation is the process of setting up a newly purchased software system so that the system is live Read Article »
Tags: configuration , discovery , go live , HCM implementation , hcm system implementation , Implementation , kickoff , support , UAT , user acceptance testing -
Setting Up for Support Success
By Nathan Meles In the Human Capital Management world, implementing new systems can be a very daunting task. Planning, resources, time; it takes a lot out of our teams to get a project to completion. By the end of the project, that go-live finish line can be all we are focused on. Eager as we Read Article »
Tags: Change Management , HCM implementation , Post Go Live , post go live support , ROI , support -
Going the Extra Mile with your Talent Acquisition System
You’ve invested a ton of time and money in your shiny, new Talent Acquisition System. Countless hours of planning, testing, and executing have been spent to deliver the perfect solution for your talent organization. You have crossed the bridge into a Post Go Live status – now what? The work doesn’t stop here – your Read Article »
Tags: analytics , celebrate success , communication , HCM , HRIS , Implementation , Post Go Live , strategic planning , support , talent acquisition , talent acquisition systems , training -
New Oracle PartnerNetwork Program Drives Partner Success in the Cloud
Redwood Shores, California — February 2, 2016 — Today, Oracle unveiled a new Oracle PartnerNetwork (OPN) Cloud Program to help partners accelerate the growth of their Oracle Cloud business by providing them with technical and go-to-market support. Through this new program, partners will be able to showcase their Oracle Cloud expertise, vertical market offerings, and Read Article »
Tags: HCM , HRIS , OPN , Oracle , Oracle Cloud , Partnership , Pracle PartnerNetwork , Shawn Price , support -
Stakeholder Management Essentials
Written by: Scott McGrail Every project requires that there be a high level of understanding present regarding stakeholders. Seems simple enough; who sponsored the project? Who is on the project team? True enough, but are there other people in the organization undergoing the change that are impacted or at least perceive that they are impacted Read Article »
Tags: communication , executive sponsor , HCM , HRIS , Project Management , Project manager , project sponsor , Project Team , Scott McGrail , stakeholder identification , stakeholder management , stakeholder requirements , stakeholders , support , User Adoption -
A Successful Support Model – Part 2: Meat and Potatoes
Written by: Julia Hatton Establishing a support model for your new Human Capital Management (HCM) system that ensures quick assistance to your end users and minimal disruption is a key part of an implementation project’s overall success. In my prior post, A Successful Support Model – Part 1: A Phased Approach, I suggested thinking of Read Article »
Tags: applicant tracking system , ATS , deployment , HCM , HR technology , HRchitect , HRIS , Implementation , Julia Hatton , support , talent acquisition -
A Successful Support Model- Part 1: A Phased Approach
Written by: Julia Hatton When implementing a new talent acquisition system, or any HR technology, as part of your planning, you’ll need to establish a support model. User adoption is key to the project’s overall success, so defining a clear method for users to obtain assistance, report issues, and suggest improvements will help their experience Read Article »
Tags: applicant tracking system , ATS , deployment , HCM , HR technology , HRchitect , HRIS , Implementation , Julia Hatton , support , talent acquisition