UKG Customers and Their People Thrive with UKG Dimensions Workforce Management Suite

October 7, 2021


Editor’s Note: As the leader in HCM and WFM technology consulting services, HRchitect has worked with hundreds of UKG clients across North America. HRchitect is widely recognized as the go-to resource and one-stop shop for all your UKG Pro, UKG Dimensions and UKG Ready needs and is the ONLY partner with knowledge of the entire UKG Pro HCM suite, UKG Dimensions, and UKG Ready. Our experience includes Project Management, Implementation/Activation, Process Analysis/Redesign, Training, Healthchecks & Optimization, Report Development, Integration, Data Migration, Change Management, Client-side activation assistance, and Ongoing Support. For the past two and a half decades, HRchitect has been a name you can trust for all your organization’s HCM and WFM technology-related consulting needs.


Thursday, October 7, 2021, LOWELL, Mass., and WESTON, Fla.


Organizations Worldwide Establish People-centric Operational Excellence as UKG Dimensions Surpasses 15 Million Days Off Approved


LOWELL, Mass., and WESTON, Fla., October 7, 2021 —UKG (Ultimate Kronos Group) announced today that its customers worldwide are increasingly benefiting from the UKG Dimensions workforce management suite to transform their people-centric operations.

“Organizations spanning every major industry globally use UKG to support their people. To date, UKG’s AI-powered recommendations have helped managers approve 15 million days off and we are on track to exceed 10 billion employee punches by 2023,” said Chris Todd, president at UKG.  “Companies with workforces as big as half a million employees using Dimensions are utilizing the full-suite to addresses exceptionally complex business needs while helping to care for and engage their people.”

“UKG has proven to be a great choice for our business and our people,” said Lisa Hartman-Loos, manager of application information services at Tiffany & Co. “Dimensions is an intuitive workforce management suite that ensures people are paid accurately for their time and gives them the flexibility needed to negotiate work and life. As we expand our global footprint with Dimensions, we will be better positioned to meet the needs of our entire workforce.”

Some of the world’s biggest organizations use Dimensions to create exceptional employee experiences. This includes:

  • one of the world’s largest retailers with nearly half a million associates across 2,800 stores;
  • one of the world’s largest home improvement specialty retailers with nearly half a million associates;
  • one of the largest health care systems in the U.S. with more than 165,000 employees;
  • a healthcare service company with 120,000 employees, 65 hospitals, and 560 healthcare facilities;
  • a multinational technology company with nearly 100,000 employees;
  • one of the most populous cities in the U.S. with nearly one million residents and 65,000 employees;
  • one of the largest shipping, transportation, ecommerce, and business services organizations in the world employing nearly 60,000 people.

Auchan Retail FranceBaptist Community ServicesBiltmoreThe City of Oklahoma CityEclipse AdvantageNJ Transit, and Vancity are also transforming their workforces with Dimensions by empowering their people and unburdening their managers. According to a Total Economic Impact study by Forrester, Dimensions provides an organization with 12,500 employees an average time and attendance savings worth more than $8 million over three years. This is achieved by more quickly filling unscheduled absences, automating administrative work, reducing timecard and payroll errors, and controlling overtime expenses, among other areas.

“UKG has been transformative for our city, as it’s given us a way to reinvent our business,” said Stephen Fuller, enterprise program manager for the City of Oklahoma City. “We’re putting humanity back into the data to ensure our people are the focus of everything we do.”

In addition to providing transformative solutions to companies around the world, UKG has earned multiple industry awards and accolades for its focus on innovation, culture, and services. This includes being named a 2021 Gartner Peer Insights Customers’ Choice with the highest overall rating among Customers’ Choice HCM providers; a Leader in the 2021 Nucleus Workforce Management Value Matrix with “best-in-class workforce management” for organizations with more than 2,500 employees; and a Leader in the NelsonHall 2021 New World of Workforce Management NEAT assessment.

“Workforce management is central to many of the everyday moments that matter to employees, such as accurately capturing their time worked, requesting and receiving days off, and getting real-time access to earned wages at any point in a pay period,” said Steve Goldberg, vice president and HCM research director at Ventana Research. “By supporting these work experiences with capabilities such as advanced forecasting and scheduling, proactive compliance, modern people analytics, and industry-specific functionality, organizations will more readily achieve many of their most strategic workforce-related goals.”

“Organizations that put people first are more competitive in all facets of business. They’re able to recruit and retain top talent because they’ve committed to an inclusive workplace culture that ensures everyone has the opportunity to thrive,” said Todd. “After disrupting the workforce management market with Dimensions several years ago, excitement from new and existing customers continues to increase exponentially as companies seek a partner to help keep them ahead of rapidly changing employee needs.”

Supporting Resources

About UKG
At UKG (Ultimate Kronos Group), our purpose is people. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG delivers award-winning Pro, Dimensions, and Ready solutions to help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has 13,000 employees around the globe and is known for an inclusive workplace culture. The company has earned numerous awards for culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit


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