UKG Ranked Highest in 2021 Gartner® Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises in North America Midmarket Use Case for Sixth Straight Year

October 27, 2021

Editor’s Note: As the leader in HCM and WFM technology consulting services, HRchitect has worked with hundreds of UKG clients across North America. HRchitect is widely recognized as the go-to resource and one-stop shop for all your UKG Pro, UKG Dimensions and UKG Ready needs and is the ONLY partner with knowledge of the entire UKG Pro HCM suite, UKG Dimensions, and UKG Ready. Our experience includes Project Management, Implementation/Activation, Process Analysis/Redesign, Training, Healthchecks & Optimization, Report Development, Integration, Data Migration, Change Management, Client-side activation assistance, and Ongoing Support. For the past two and a half decades, HRchitect has been a name you can trust for all your organization’s HCM and WFM technology-related consulting needs.


Tuesday, October 26, 2021, LOWELL, Mass., and WESTON, Fla.

UKG (Ultimate Kronos Group), a leading global provider of human capital management (HCM), payroll, HR service delivery, and workforce management solutions, today announced that, for the sixth consecutive year, UKG received the highest overall score in the 2021 Gartner Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises in the North America Midmarket Use Case. Both UKG Pro and UKG Ready are named in this year’s evaluation.

The annual Gartner Critical Capabilities for Cloud HCM Suites report analyzes products and services based on specific use cases to provide organizations with suggestions for vendor shortlists during technology evaluations. Gartner® delivers actionable, objective insights to executives and their teams.

UKG received the highest overall score of 4.25 out of 5 in North America Midmarket Use Case for Pro, a global HCM suite for large and midsize organizations designed to manage the complete life-work journey, including recruiting, onboarding, talent management, workforce management, payroll, and AI-powered employee sentiment analysis.

For specific use cases and organizational needs, Pro scored 4.25 for North America Compliance Suite 2,500+ Employees, 4.23 in Core HR and Talent Management for Global Organizations, and 4.14 in North America Compliance Suite 1,000-2,500 Employees. Each use case is measured on a five-point scale.

“I am incredibly proud of our dedicated U Krew for proactively anticipating industry trends and listening to customer feedback on a continuous basis, creating great people experiences year after year,” said Chris Todd, president at UKG. “Employees have more choice than ever before. By delivering transformative solutions that serve people in addition to process, our customers will be best positioned to help their teams adapt, growth, and thrive.”

UKG Ready is also among the top three vendors for the North America Compliance Suite 1,000 to 2,500 Employees use case. A flexible and seamless full-suite solution for smaller organizations, Ready combines HR, talent, payroll, and timekeeping while also delivering personalized employee experiences.

“Tens of thousands of organizations look to UKG for leadership solving their greatest people challenges, from nurturing skill development and achieving greater work-life balance, to providing anytime access to pay,” said Hugo Sarrazin, chief product officer at UKG. “Our relentless focus on innovations for people and teams provides everyone with the opportunity to thrive at work no matter what the future brings.”

In addition to once again securing the highest ranking for North American Midmarket use case, UKG was also recently named a Leader in the 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises, and is the only vendor with two HCM solutions in the 2021 Magic Quadrant.

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About UKG

At UKG (Ultimate Kronos Group), our purpose is people. Built from a merger that created one of the largest cloud companies in the world, UKG believes organizations succeed when they focus on their people. As a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, UKG delivers award-winning Pro, Dimensions, and Ready solutions to help tens of thousands of organizations across geographies and in every industry drive better business outcomes, improve HR effectiveness, streamline the payroll process, and help make work a better, more connected experience for everyone. UKG has 13,000 employees around the globe and is known for an inclusive workplace culture. The company has earned numerous awards for culture, products, and services, including consecutive years on Fortune’s 100 Best Companies to Work For list. To learn more, visit


To learn more about HRchitect and how we can help your organization with your Human Capital Management (HCM) technology needs, please request a consultation. As the leader in HCM Systems strategic consulting, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation and selection, change management, implementation, project management, client-side implementation assistance, and ongoing support of HCM systems of all types including Core HR/Payroll, Workforce Management, Time & Attendance, HR Service Delivery, Talent Acquisition, Talent Management, Learning Management, Benefits, and more. Since 1997, working with over a thousand clients of all sizes and industries across the globe, our knowledge of best practices continues to expand, and our experience is vast and unsurpassed. We have expertise around all major HCM systems including ADP, Ceridian, IBM Kenexa, iCIMS, UKG (Ultimate Kronos Group), Oracle, SAP, SuccessFactors, Taleo, WorkForce Software, and more. For the past two and a half decades, HRchitect has been a name you can trust for all your organization’s HCM technology-related consulting needs.