Editor’s Note: As the leader in HCM technology consulting services, HRchitect has been working with the UltiPro system since 2006 and was recently named the Ultimate Software Alliances Partner of the year. Working with more than 100 Ultimate Software clients across North America, HRchitect is widely recognized as the go-to resource for all your UltiPro needs. Our experience includes Project Management, Implementation/Activation, Process Analysis/Redesign, Training, Healthchecks & Optimization, Report Development, Integration, Data Migration, Change Management, Client-side activation assistance, and Ongoing Support.
Date: June 17, 2019
Ultimate Software, a leading global provider of human capital management (HCM) and employee experience solutions in the cloud, announced today that the company earned two Stevie Awards for outstanding customer service from the 2019 American Business Awards. Ultimate received a Gold Stevie in the category of Migration as a Service for its UltiPro Launch service for new customers, and Ultimate’s Services team earned an additional Gold Stevie for Customer Service Department of the Year in the category of Computer Software–More than 2,500 Employees.
UltiPro Launch offers a collaborative rollout experience to help new Ultimate customers go live on UltiPro with ease and efficiency. An intuitive blend of product and service, UltiPro Launch includes a personalized project dashboard with detailed insights into the entire process, as well as a guided setup led by Ultimate’s experts to ensure a smooth transition to UltiPro. Dedicated project managers oversee each launch, so customers receive personalized, proactive assistance every step of the way.
Ultimate views all its customers as “Partners for Life,” offering a level of proactive service that goes beyond product support, to ensure customers get the most out of UltiPro—from improving processes to building stronger workplace cultures to boosting bottom lines. Ultimate’s Services team uses a unique Collaborative Account Support Team (CAST) model to ensure a more tailored and consistent customer service experience. Customers also have access to dedicated account managers and 24/7 support with a Rapid Response hotline, as well as unlimited training and ongoing learning opportunities at no additional cost. Ultimate’s equal focus and continued investment in both product and service have driven its 96% customer retention rate.
“Just as Ultimate has made people our first priority for the past 29 years, our Services team has provided a personalized, ‘People First’ approach to serving thousands of diverse customers across the globe,” said Julie Dodd, chief operating officer at Ultimate. “That service begins on day one and continues through a lifelong partnership, with our account managers working hand in hand with every organization. Ultimate’s employees are empowered to not only support, but also anticipate, our customers’ unique business needs, and we are committed to delivering the industry’s best and most comprehensive customer service. We congratulate our more than 2,400 Services team members across Ultimate on earning these prestigious awards. Their service excellence helps fuel our customers’ achievements with UltiPro every day.”
The annual Stevie Awards recognize organizations of all sizes and industries, honoring outstanding performance and innovation in the workplace worldwide. More than 200 professionals from across the globe participated in the judging process this year, evaluating over 3,800 nominations covering a wide range of categories, from human resources and customer service to marketing and investor relations. Named after the Greek word for “crowned,” Stevies are awarded in Gold, Silver, and Bronze for each category.
To learn more about HRchitect and how we can help your organization with your Human Capital Management (HCM) technology needs, please request a consultation. As the leader in HCM Systems strategic consulting, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation and selection, change management, implementation, project management, client-side implementation assistance, and ongoing support of HCM systems of all types including Talent Acquisition, Talent Management, Learning Management, Workforce Management, Time & Attendance, Benefits, Core HR/Payroll, and more. Over the past two decades, working with over a thousand clients of all sizes and industries across the globe, our knowledge of best practices continues to expand and our experience is vast and unsurpassed. We have expertise around all major HCM systems including Benefitfocus, Ceridian, IBM Kenexa, Oracle, Saba, SAP, SuccessFactors, Taleo, Ultimate Software, WorkForce Software, and more. HRchitect is a name you can trust for all of your organization’s HCM technology-related consulting needs.