Ultimate Software Named Gold Winner for Best Customer Service Department of the Year

June 16, 2016

Ultimate Software

Ultimate Software (Nasdaq: ULTI), a leading provider of human capital management (HCM) solutions in the cloud, announced today that it was named a Gold Winner for “Best Customer Service Department of the Year” at Network Products Guide’s 11th Annual 2016 IT World Awards. Networks Products Guide’s IT World Awards are the world’s premier information technology awards recognizing achievements in every facet of the IT industry.

“We are proud of our 97% customer retention rate and are genuinely committed to taking care of our customers, which we believe is important to our business and also just the right thing to do,” said Scott Scherr, CEO, president, and founder of Ultimate. “Our employees know that we go the extra mile for them, so they do the same for our customers. We see our customers as our ‘Partners for Life’ and have worked hard to develop our industry-leading Customer Success Program. We’re honored to see those efforts recognized.”

At no additional cost, Ultimate’s comprehensive customer services program includes:

    • a dedicated account manager and an executive relationship manager for every customer
    • phone, online, and live chat support
    • a 24-7 rapid-response hotline
    • hands-on learning, online instructional courses, and online on-demand learning resources, free to all customers
    • a Web portal accessible through UltiPro® for instant access to the latest information and a variety of learning and collaboration resources, such as user communities, quick tours, and a customer knowledgebase
    • a free “HCM Online Academy” with educational content for HR and payroll professionals, that is eligible for HRCI and SHRM recertification credits

Ultimate reports a customer retention rate of 95% or higher for the past 10 years, and a 97% retention rate as of January 2016.

“Our services don’t stop when a customer goes live on UltiPro,” said Julie Dodd, chief services officer at Ultimate. “As part of our Customer Success Program, we spend hands-on time with new customers to ensure they are maximizing their solution. We make sure our customers have what they need, and we don’t stop until we get there. We listen to and collaborate with our customers, whose ideas shape our products and services. We have to credit them for much of our customer service success.”


To learn more about HRchitect and how we can help your organization and your Human Capital Management (HCM) technology needs, please request a consultation. As the leader in HCM Systems strategic consulting, we offer end-to-end HR technology consulting services focused around strategic planning, evaluation and selection, change management, implementation, project management and ongoing support of HCM systems of all types including Talent Acquisition, Talent Management, Learning Management, Workforce Management, Benefits, Core HR/Payroll, and more. Over the past two decades, working on thousands of successful engagements for clients of all sizes and industries across the globe, our experience is vast and unsurpassed. We have expertise around all major HCM systems including BenefitFocus, WorkForce Software, Ultimate Software, Oracle, Taleo, Saba, IBM Kenexa, SumTotal Systems, SAP, SuccessFactors, Lumesse, PeopleFluent, Cornerstone OnDemand, Infor, and more. HRchitect is a name you can trust for all of your organization’s HCM technology-related consulting needs.

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