Year-Round Alaskan Resort Uses UltiPro to Reduce Costs, Improve People Operations

May 15, 2017

Ultimate Software


Date: May 15, 2017 10:00 AM EDT

Ultimate Software, a leading provider of human capital management (HCM) solutions in the cloud, announced today that Alyeska Resort, Alaska’s premier year-round destination, is using UltiPro to enhance strategic planning and enable managers and HR to offer greater business value.

Alyeska Resort’s proximity to Anchorage provides travelers with easy access to the destination’s summer and winter events, such as skiing, meetings, and weddings. Prior to UltiPro, the company was using separate systems for payroll and timekeeping, which were inaccessible to anyone outside accounting and payroll. Alyeska sought a comprehensive HCM solution that would enable managers to analyze and better understand seasonal labor patterns and control costs, and to improve people operations with role-based access for supervisors. Alyeska selected UltiPro and went live in May 2014.

“Our tourist-based ski area resort is very labor intensive, and we took advantage of UltiPro Business Intelligence to cut our overtime costs,” said Mandy Hawes, vice president of finance for Alyeska. “We used business intelligence to track overtime costs by season, and with this data, we have been able take action and hire the right number of full-time employees. We also use UltiPro Business Intelligence to automatically deliver daily and weekly metrics to our managers so they can see their labor costs.”

Alyeska is taking advantage of UltiPro’s Business Intelligence Knowledge Exchange to extend their reporting capabilities for strategic planning. This forum allows UltiPro users from anywhere in the world to share the innovative reports they have created. Alyeska is taking advantage of this knowledge sharing program to enhance their reports related to time management and compliance. Hawes reports that Alyeska is not only using UltiPro’s flexibility to enhance reporting, but also to substantially reduce managers’ administrative tasks.

“We built an integration with our resort point-of-sale system, so that the tool we use to track ski-school activities like lessons and training also populates the time record of our ski-school staff,” said Hawes. “Our ski-school manager was spending more than a day per week manually entering staff time into our old solution. With our POS system now automatically pushing this data into UltiPro, our managers can focus on our core business, using their time to supervise people and improve our services.”

According to Hawes, Alyeska’s ability to integrate with an industry-specific, third-party solution is just one way the resort is using UltiPro to improve people operations. Role-based access for managers has unlocked value throughout the organization.

“We’ve been thrilled to see what our managers can do without support from the HR team,” said Hawes. “In the past, a manager had to walk a piece of paper around and collect a number of signatures, and then the information had to be entered into a system by HR. Now, supervisors can initiate transfers or pay increases and the approval process is entirely automated. These efficiencies are a benefit not only to management, but also HR. Freed from managing a paper process, HR can direct more resources to talent acquisition strategies, a particularly important activity given our limited labor pool. UltiPro has helped us find the time to recruit better talent and elevate the level of staff we bring on board.”

“UltiPro is designed to enhance strategic planning, and reduce the time spent on manual tasks—so that employees at every level can provide greater business value,” said Chris Phenicie, chief sales officer, mid-market and strategic, at Ultimate. “We are pleased that Alyeska is using UltiPro to better manage expenses and drive improvements with their people operations.”


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