The last piece of the puzzle, ensuring long term system ROI and peace of mind.
Leading organizations trust HRchitect for day-to-day system support
Concierge-Managed Post-go-live Support
Go-Live isn’t the end, it’s a new beginning. Transitioning to a new HCM system is a significant investment of time and capital, and ensuring its continued success requires support. HRchitect’s flexible post-go-live support packages are designed to protect your investment and keep your system running smoothly. Here’s what sets us apart:
- Skip the queue with our white glove approach. You’ll have a dedicated consultant at your fingertips. No logging tickets, no waiting on hold, just problem-solving.
- Reliable Coverage: Our experts provide seamless coverage for your HCM administrators during PTO or periods of high demand. Enjoy peace of mind knowing a dedicated consultant is at the helm.
- Maximize Your Team’s Efficiency: Lean HR teams often lack the bandwidth to manage systems along with their other responsibilities. Your dedicated consultant will maintain and enhance your system while you focus on what matters most—your people.
- On-Demand Support: With prepaid annual support packages, help is always available when you need it. Our response and resolution times are the fastest in the industry.
- Ultimate Flexibility & Scalability: We offer six levels of support and the flexibility to use your hours however you’d like. Whether you need help with routine tasks or assistance with ambitious projects, we’re here whenever you need us.
- Proven Satisfaction: Our consultants become a natural extension of your HR team, seamlessly integrating into your operations. It’s no wonder 97% of clients renew! Our longest-standing customer has renewed 26 times and counting.
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