Designing Success: Tailored ICIMS Support for Global Design & Engineering Firm

Client Background

Headquartered in Dubai, this client is a renowned design, engineering, and project management firm with over 60 years of experience. The company is recognized for its innovative approach to shaping iconic skylines and sustainable communities globally. The client’s offerings include architecture, urban planning, sustainability consulting, and construction management, ensuring comprehensive solutions for its clients. Known for excellence, the firm has earned prestigious industry awards and rankings, reinforcing its position as a leading consultancy globally.

The Challenge

This client had previously implemented the ICIMS Talent Cloud. Upon realizing a need to optimize and continually support the platform post-live, they sought a trusted partner with proven expertise in ICIMS consulting.

HRchitect emerged as the vendor of choice, and the client initiated a concierge-managed post-go-live engagement with HRchitect. As part of HRchitect’s white glove service approach, the client was assigned a dedicated HRchitect consultant to serve as their consistent point of contact through the engagement.

This consultant, recognized for their expertise in the ICIMS Talent Cloud, assumed responsibility for key areas such as analysis and design, configuration, and testing guidance for the client’s HR team as they implemented additional modules. During the engagement, the consultant also identified further areas for improvement to better align the client’s ICIMS configuration with their organization’s strategic objectives.

Due to the location of the client’s headquarters and places of business, a few regional and international specifications had to be met when performing business activities, such as job postings. For example, job descriptions had to be provided in Arabic and English side-by-side, as was customary in Saudi Arabia and neighboring countries. Other international components included an emphasis on data privacy regarding legal restrictions on what data was being captured and stored from candidates to ensure compliance with the General Data Protection Regulation (GDPR) by the European Union (EU).

Client Profile

• Design, engineering, and project management firm
• 3,000+ employees
• Recognized as ‘Interior Design Company of the Year’ at the Middle East Consultant (MEC) Awards for 2024
• Partnered with HRchitect for post-go-live support services for ICIMS

The Project

Services Provided:

• iForm creation
• Onboarding process enhancement and refinement
• Recruiting workflow updates
• Creation of dashboards & custom reports
• Extensive offer template updates
• Creation of job aids for hiring managers
• Implementation of additional ICIMS Modules: Opportunity Marketplace, Customer Experience Manager (CXM), Candidate Relationship Manager(CRM), Talentcloud AI

In this case, the Functional Consultant implemented the recommended improvements and identified additional optimization opportunities. By enhancing safeguards within reporting processes, the consultant ensured consistency among recruiters, streamlining the offer management process. Furthermore, the recruiting and onboarding workflows were refined, creating a more efficient and cohesive experience for the client’s candidates and new hires.

With HRchitect’s status as a certified ICIMS partner, the Functional Consultant advocated for the client, managing support tickets directly with the vendor. Leveraging established contacts from ICIMS, the consultant ensured system issues were resolved quickly and efficiently, saving the client time.

Key Benefits

• Dedicated white-glove support and strategic partnership
  HRchitect provided a concierge-style engagement with a dedicated consultant, giving the client a consistent expert partner to guide ongoing optimization and support of their ICIMS environment.

• Continuous system optimization post-implementation
  HRchitect analyzed the existing configuration and implemented improvements across recruiting, onboarding, reporting, and offer management workflows to better align the platform with the client’s evolving business goals.

• Expert implementation of advanced ICIMS modules
  HRchitect successfully deployed additional capabilities, including Opportunity Marketplace, Customer Experience Manager (CXM), Candidate Relationship Manager (CRM), and Talentcloud AI, expanding the client’s talent acquisition technology ecosystem.

• Global compliance and regional localization
  HRchitect ensured the platform supported international requirements, including bilingual job postings (Arabic and English) and adherence to data privacy regulations such as General Data Protection Regulation.

• Faster issue resolution through certified vendor partnership
  As a certified ICIMS partner, HRchitect managed vendor support tickets and leveraged direct relationships with ICIMS to resolve system issues quickly, saving the client time and reducing administrative burden.

The Results

The client, at the time of the publication of this case study, has renewed for a 6th support engagement, emphasizing the value they find in the services HRchitect has to offer. When asked for comment, the client’s Human Resource Director gave a glowing review HRchitect’s services, with a specific call out to their dedicated ICIMS support consultant.

“We are really happy with our consultant. He is a real star!”

– Client Human Resources Director