Artificial Intelligence in the HCM World

May 11, 2021


By Reggie Wilson

Early in 2020, pre-pandemic, I had the opportunity to attend an HR tech Lunch-and-Learn event where the topic of discussion was Artificial Intelligence (AI).  The speaker was an HR executive at a local Dallas/Fort Worth company that just so happens to be a long-term client of HRchitect.  This organization has aggressively adopted the use of AI within their HCM platform to empower their organization and employees with the crucial tools needed to enhance their recruiting, onboarding, and learning management functions.

What exactly is Artificial Intelligence?  AI is generally defined as an area of computer science that emphasizes the creation of intelligent machines that work and react like humans. In other words, the machine has the capability to imitate intelligent human behavior.  For a more in-depth explanation, check out this article from IBM.


One of the more common experiences that most consumers have had with AI over the past several years has been Google AI, including O/S, home devices, and apps, to name a few. As a result, both the B2C and B2B spaces continue to aggressively adopt AI, as evidenced by Amazon and Facebook.  Those chatbots you encounter are a mainstay of AI across all industries, and HCM technology is no exception.

The pandemic last year caused mass disruption and the need to quickly adapt to remote work, learning and living. As a result, the demand for AI has moved at lightning speed and continues to fuel solutions to make our jobs and lives easier, keep employees connected and maximize workforce productivity.

In the HR world, such as Payroll, Recruiting, and Onboarding, some of the proven benefits of AI automation include:

  • Cost savings / ROI
  • Less manual and repetitive tasks
  • Improved accuracy
  • Streamlining key processes such as payroll and hiring
  • Reporting

The benefits of AI advancements in HR technology will continue to have a significant impact on organizations, HR teams, and their employees, which will allow them to harness the efficiencies of new technology to transform their workforce in areas such as:

  • Predictive Analytics
  • Compliance and Regulations
  • Workforce Planning & Management
  • Recruiting & Onboarding
  • Employee Experience
  • Employee Sentiment
  • Mental Health & Wellness
  • Diversity & Inclusion
  • Culture & Recognition
  • Up Skilling / Learning & Development
  • Reward & Recognition Programs
  • Gamification

Source: HR says talent is crucial for performance-and the pandemic proves it, July 27, 2020 | Article |

As the advancements of AI continue to improve the HR capabilities listed above to make organizations and employee’s lives easier, it will also aid us in the human function such as the ability to make faster real-time decisions rooted in data.

One great example of this is in recruiting. AI functions used in the hiring process allow for quicker and better decision-making by recruiters. The algorithm can identify qualified candidates for a specific job requisition based on education, experience, personality traits, and skillsets and offer a list of top candidates to the recruiter. This results in a more rapid turnaround time for both the employer and the candidate. Please take note that there are many emerging HCM SaaS companies that tout the utilization of AI within their solutions, so when you’re shopping for a new or replacement HCM system, you should expect to see some of these AI-derived features.  AI is undoubtedly a technology that will go a long way in removing the guesswork in many HR decision-making processes.

If you are about to embark on your HCM technology transformation and are seeking a solution with AI capabilities, or need to enhance your current systems, our HRchitect experts can help. Over the past two decades, HRchitect has helped thousands of organizations across the globe align their HCM technology initiatives with business objectives to achieve extraordinary results. HRchitect is a name you can trust and your one-stop shop for all of your HCM technology needs from strategy, evaluation/selection, implementation, change management, ongoing support, and everything in between.


Reggie Wilson leads the sales team in the central and west regions of the United States and Canada. Get to know Reggie, what motivates him to get to work every day, and what question prospective clients ask most often in this month’s HRchitect spotlight.