Convergys

Client Background

HRchitect partnered with Convergys, a global leader in customer management solutions, to implement a recruiting and onboarding system capable of supporting its large, distributed workforce. With operations spanning 31 countries and a high-volume hiring environment, the organization required a scalable solution to support ongoing talent acquisition needs.

The company selected a new recruiting and onboarding platform to improve hiring efficiency, standardize processes, and enhance the candidate experience globally. HRchitect was engaged to lead the implementation and configuration of the system to ensure it aligned with both global standards and regional requirements.

The Challenge

Convergys operated in a high-volume, high-turnover environment that required a constant pipeline of qualified candidates across multiple regions. The organization needed a recruiting and onboarding system that could support large-scale hiring demands while maintaining consistency in processes globally.

A key challenge was balancing global standardization with regional flexibility. The system needed to provide a consistent experience across all locations while accommodating regional differences in hiring practices, compliance requirements, and candidate communications.

Additionally, the organization required a solution that could be deployed in a “big bang” global rollout across 31 countries. This introduced complexity around system configuration, training, and change management, all while minimizing disruption to ongoing recruiting operations.

Client Profile

• Global customer management and information services provider

• Headquartered in Cincinnati, Ohio

• Over 125,000 employees across 31 countries

• Operates in 150+ locations supporting 47 languages

The Project

HRchitect led the global implementation of the recruiting and onboarding system, designing a solution that balanced consistency with flexibility. Standardized global processes were established through consistent requisition structures, application flows, and candidate selection workflows.

To accommodate regional differences, HRchitect leveraged system configuration techniques such as contextualization, allowing for variations in fields, communications, and onboarding processes based on geography and role. Organizational and location-based configurations were used to support differences in job types, including home agent and non-home agent roles.

The system was also designed to support high-volume recruiting through specialized workflows. Ongoing sourcing requisitions were implemented to continuously attract candidates, while separate workflows allowed candidates to be assessed and progressed efficiently into hiring classes.

In addition to system configuration, HRchitect provided global training and go-live support, including onsite sessions across multiple regions, ensuring successful adoption during the large-scale rollout.

Key Benefits

• Standardized global recruiting and onboarding processes

• Scalable solution for high-volume hiring needs

• Improved candidate flow and hiring efficiency

• Balanced global consistency with regional flexibility

• Reduced implementation risk for global rollout

• Enhanced system usability and adoption

The Results

Through its partnership with HRchitect, Convergys successfully implemented a global recruiting and onboarding system capable of supporting its high-volume hiring needs. The new system introduced standardized processes across all regions while still allowing for necessary local variations, resulting in greater consistency and efficiency in recruiting operations.

The organization is now equipped with a scalable solution that enables a continuous flow of qualified candidates, improved onboarding processes, and a more streamlined hiring experience. By leveraging HRchitect’s expertise, Convergys was able to reduce implementation risk, complete a complex global rollout successfully, and establish a strong foundation for ongoing talent acquisition efforts.