Stabilizing Dayforce After Go-Live: How a National Credit Union Gained Control with HRchitect

Client Background

Our client is a leading not-for-profit, member-owned credit union with over $6 billion in assets and more than 360,000 members nationwide. They have been serving their members for over four decades, with a mission of helping people achieve financial freedom.

The Challenge

After implementing Dayforce, the client needed additional expertise to stabilize their system and address post-go-live issues. However, they wanted to avoid building out a large internal HCM team, knowing their support needs would fluctuate beyond the initial implementation period.

The client sought a trusted Dayforce partner who could provide flexible, scalable support across benefits administration, integrations, and workforce management. HRchitect’s Gold Level Managed Support Services and concierge-style delivery model offered the responsiveness, expertise, and continuity they needed to maintain operational excellence.

Client Profile

• Not-for-profit, member-owned credit union, serving US-based clientele
• Headquartered in Illinois
• 750+ employees
• Recognized as one of the most respected credit unions in the United States
• Chose HRchitect for Dayforce post-go-live support services

The Project

By adopting a scalable, hours-based support model, the client gained access to experienced Dayforce consultants who could resolve technical issues, simplify complex challenges, and guide long-term strategy. HRchitect embedded a project manager directly within the client’s team to coordinate priorities, manage communication with vendors, and ensure alignment across stakeholders.

This model allowed support to scale during high-impact periods (e.g., post-implementation stabilization, open enrollment) and scale back during quieter operational cycles, giving the client predictable costs and consistent expertise.

Key Benefits

• Stabilized existing benefit file feeds and launched a new vendor integration under a tight deadline.
• Led strategic vendor coordination via an embedded project manager and streamlined open enrollment execution.
• Provided expert guidance for configuring WFM entitlements and related requirements.
• Delivered ongoing consultative support and knowledge sharing throughout the engagement.
• Identified impacted stakeholders and supported change management efforts to drive post-go-live adoption.

The HRchitect team served not only as technical resources but also as advisors, ensuring the client followed best practices while adapting them where necessary to meet the client’s specific needs. The client had access to a team of consultants, allowing them to call on specialists for areas or modules that required support.

The Results

The client significantly improved overall Dayforce stability without expanding internal headcount, resolving critical post-go-live issues, and streamlining processes, including open enrollment. Benefit integrations that previously caused delays were corrected, enabling the client to launch a new vendor offering ahead of the 2025 plan year.

These improvements increased confidence in system reliability and enhanced daily operations. The collaborative model also supported long-term knowledge transfer, empowering the client’s internal team to manage more components independently while continuing to rely on HRchitect for strategic and technical support.