HCM Technology Terminology: People & Project Management

July 17, 2018


Written by Samantha Colby

What are some of the key terms you need to know regarding the people involved in an HCM technology project (i.e. evaluation & selection, implementation, optimization etc.)? What do you know about project management? We’ve got you covered. Here’s what you need to know.

  • Project – A set of tasks with a beginning and an end that is bounded by time, resources and desired results.
  • Client-side resources – A term that refers to the group of people who work at the client organization, as opposed to those resources who work at the software vendor organization, who will be involved in various aspects of a project. The roles and size of this team vary depending on the project, but will usually always have a project sponsor, client-side project manager, and power user involved. Client-side resources refers to a broader group of people than just the core team.
  • Core Team – The group of individuals who will perform most of the activities on the project and who are accountable for all project deliverables.
  • Change Agent – A person who is responsible for leading an organizational change.
  • Project Sponsor – An executive who charters the project. This person needs to be high ranking enough in their organization to make decisions, and provide internal resources and support for the project as necessary.
  • Power User – The person who will be responsible for the system on an ongoing basis, and is well-trained in how to use the system, and could train others or answer system-related questions for others. This role can also be referred to as a super user.
  • Steering Committee – A group of people that are responsible for the overall success of a project and who will be involved in decision making when issues arise that cannot be resolved by the project team.
  • Subject Matter Expert – A person that brings knowledge about business processes in a particular area of expertise to a project. Subject Matter Experts are sometimes called functional experts.
  • User – A person who uses the system, whether they are accessing information, entering data, or receiving reports.
  • Scope Creep – When new requirements are made and agreed to be implemented after the original project scope document have been created. This increases the overall scope of the project and may impact workload, and other deadlines.
  • Project Change Order – A document that is added on to an initial project Statement of Work that outlines the additional requirements, effort, and cost associated with adjusting the scope of a project to accommodate scope creep.
  • Service Level Agreements – The agreement made between two parties about how services will be provided. These parameters are written in a contract and can be used to measure a vendor’s performance.

Now that you have a solid understanding of people and project management within an HCM technology project, stay tuned for HCM Technology Terminology Part 4, where I will expand on the HCM terminology relating to Consulting Services.


About Samantha Colby

Samantha Colby

Samantha Colby is the Marketing Director at HRchitect, the leader in HCM systems strategic consulting. Samantha has several years of experience in the payroll and benefits administration space. Samantha has B2B and consumer marketing experience in several industries including consulting, higher education, and sports and entertainment. When not preparing for upcoming trade shows or executing marketing campaigns, Samantha can be found following Boston-based sports teams or reading a  book from the local library.