Hyatt Hotels

Client Background

Hyatt Hotels Corporation is a globally recognized hospitality company with over six decades of growth and innovation. With more than 45,000 employees worldwide, Hyatt operates a diverse portfolio of hotel brands and is known for its strong commitment to employee engagement, diversity, and delivering exceptional guest experiences.

As part of its mission to support employees and foster a culture of continuous learning, Hyatt relies on effective learning and development programs to equip its global workforce with the tools needed to succeed.

The Challenge

Hyatt’s existing Learning Management System (LMS) no longer aligned with the organization’s global needs or evolving learning strategy. The system was limited to U.S.-based operations, available only in English, and lacked the scalability required to support a global workforce.

Additionally, the user interface was not intuitive, resulting in low user adoption. As a result, training often defaulted to in-person sessions rather than leveraging digital learning tools, limiting efficiency and consistency across regions.

Hyatt recognized the need for a modern, cloud-based LMS that could deliver a consistent, engaging learning experience across all geographies. The new system needed to support multiple languages, provide 24/7 accessibility, and empower employees with self-directed learning tools aligned to the company’s culture and service standards.

Client Profile

• Global hospitality organization

• 45,000+ employees worldwide

• Portfolio of leading hotel brands

• Strong culture of employee engagement

• Focus on global consistency and service excellence

The Project

HRchitect partnered with Hyatt to lead the evaluation and selection of a new LMS using its proven Secure Selection Methodology. Building on a strong existing relationship, HRchitect quickly aligned with Hyatt’s goals and began a comprehensive discovery process focused on defining the organization’s future-state learning strategy.

Through stakeholder interviews, surveys, and data analysis, HRchitect helped Hyatt identify key decision drivers, with system usability ranking as the top priority, followed by cost and global capabilities.

HRchitect conducted a detailed marketplace review of leading LMS vendors and developed a tailored RFP to assess vendor fit against Hyatt’s specific requirements. A shortlist of vendors was identified, and HRchitect guided the client through the evaluation process, enabling an efficient, data-driven comparison of solutions.

Key Benefits

• Selection of a scalable, global LMS solution

• Improved user experience and system adoption

• Support for multi-language, global workforce

• Shift to self-directed, digital learning model

• Streamlined, data-driven vendor selection process

• Faster project execution leveraging proven methodology

• Strong alignment with organizational culture and goals

• Foundation for long-term learning strategy success

The Results

By leveraging HRchitect’s structured evaluation and selection methodology, Hyatt successfully identified and selected a Learning Management System that aligned with its global learning strategy and organizational priorities.

After a thorough RFP process and vendor demonstrations, Hyatt selected the Saba Learning Cloud platform based on its strong usability, global capabilities, and overall value. The selected solution enables Hyatt to deliver consistent, accessible training to employees worldwide while supporting a shift toward a more modern, self-directed learning model.

The new LMS has become a key enabler of Hyatt’s learning strategy, allowing the organization to better support employee development and enhance service delivery across its global operations. Hyatt continues to leverage the platform to provide scalable, high-quality learning experiences to its workforce.