L.A. Care Health Plan

Client Background

L.A. Care Health Plan is headquartered in Los Angeles, California, and serves more than 2 million members. With over 2,000 employees supporting healthcare delivery to underserved and vulnerable populations across Los Angeles County, the organization operates in a highly complex and regulated environment.

Prior to engaging HRchitect, the client relied on disparate time & attendance and payroll systems that lacked integration, resulting in heavy manual effort and operational inefficiencies.

The Challenge

Before modernization, approximately 90% of payroll-related processes were executed manually due to a lack of integration between systems. The existing time & attendance solution was incompatible with the system of record, requiring duplicate data entry and increasing the risk of errors.

These inefficiencies created a significant administrative burden for HR and payroll teams while limiting the organization’s ability to scale operations effectively. Additionally, the client sought improved leave management capabilities and greater self-service functionality for both employees and managers.

Client Profile

• Public health plan serving 2M+ members

• Headquartered in Los Angeles, CA

• 2,000+ employees

• Supports vulnerable populations

• Disparate HR and payroll systems

The Project

Following an RFP process, the client selected SAP SuccessFactors Employee Central and Payroll, combined with WorkForce Software Time & Attendance and Absence Compliance Tracker (ACT), to create a fully integrated HCM ecosystem.

HRchitect was selected as the implementation partner to deploy the WorkForce Software components and build integrations with SuccessFactors. The joint project team included HRchitect consultants and client-side stakeholders across HR, payroll, case management, and IT.

The engagement followed a structured methodology, including requirements gathering, system configuration, User Acceptance Testing (UAT), and go-live. One of the most complex aspects of the project was aligning resources around a December 24 go-live date, selected to ensure a clean tax year transition.

To support successful adoption, HRchitect conducted on-site training sessions tailored to different user groups and provided hands-on support during the go-live period.

Key Benefits

• 90% reduction in manual HR processes

• Fully integrated HR, payroll, and WFM systems

• Significant time savings for HR and payroll teams

• Enhanced employee and manager self-service

• Improved leave and absence management

• Increased data accuracy and compliance

• Scalable platform for future growth

The Results

The implementation delivered a dramatic transformation in workforce management operations. With seamless integration between systems, employee data now flows automatically between platforms, eliminating the need for manual intervention.

Manual processes related to payroll and time & attendance have been reduced by approximately 90%, significantly improving efficiency and reducing administrative burden. Managers and employees now benefit from intuitive self-service capabilities, including time-off requests, reporting, and attendance tracking.

The HR team has gained valuable time back to focus on higher-value activities, while improved system reliability and automation have strengthened overall operational performance.

Following the successful deployment, the client has continued to partner with HRchitect for ongoing support and system optimization, further enhancing their ability to scale and evolve their workforce management strategy.