Large Automotive Repair Company Implements the Full UKG Suite

Client Background

Our Client, a major automotive repair company, operates across all 50 states with a workforce of over 4,200 employees. This diverse workforce includes both salaried and hourly employees, as well as integration with third-party data-as-a-service platforms like Snowflake.

The Challenge

After a year of using the ADP system, the Client realized the need for a more integrated and efficient HR solution. Their existing system presented workflow disparities and required numerous manual processes, leaving the HR team overwhelmed and in need of a streamlined approach.

Client Profile

• Provider of a wide variety of automotive repair services
• Headquartered in Atlanta, Georgia
• 4200+ employees
• Chose HRchitect to implement the full UKG suite in order to have an end-to-end system to help with daily tasks.

The Project

Solution Selection:

Following an in-depth evaluation, the client chose the comprehensive UKG Suite, which includes UKG Pro HR & Payroll, UKG Pro Workforce Management, Benefits Administration, and HR Service Delivery. The decision was driven by the need to eliminate manual tasks and paper-based reports, transitioning to a unified digital platform to enhance efficiency and connectivity.

Project Details:

The implementation, scheduled for a January 1st go-live, followed a phased approach with a midmarket implementation methodology. Phase 1 encompassed HR Payroll, Workforce Management, and Benefits Administration, while Phase 2 integrated HRSD, Recruiting, and Onboarding modules. Although the implementation was completed using a phased approach, Talent and Onboarding were brought on concurrently.

The implementation kicked off in April 2023 and did not encounter any delays or pushes for an advanced go-live date by the Client. While the timeline for this implementation was longer than normal, both HRchitect consultants and the Client noted how this timeline was necessary; the consultants needed to implement the whole UKG Suite and integrate 3rd party software services, like Snowflake, into the Client’s new UKG system.

The HRchitect team, comprising three dedicated consultants and an additional consultant shadowing the project, collaborated closely with the Client’s cross-functional team, including their HRIS Manager, HR Manager, Executive Sponsor, and payroll specialists. Noteworthy tasks during the implementation included:

• HRchitect consultants went on-site various times throughout the implementation to assist the Client with a hands-on approach.
• California rules associated with configurations required consultants to work closely with UKG.
• Different pay codes had to be created for the Client due to their expansive presence across all 50 states.

Key Benefits

• User-Friendly Interface: The new system offered a more intuitive and manageable interface for the HR and Payroll departments.
• Advanced Employee Self-Service: Employees gained the ability to clock in and out via their phones and access all work-related information through a mobile app, significantly improving accessibility and convenience.
• End-to-End Integration: The UKG Suite provided an all-encompassing solution, integrating seamlessly with Snowflake and other third-party services, ensuring a cohesive HR technology landscape.

The Results

Despite encountering software performance issues during the final stages of the implementation, the collaborative efforts of the UKG services team, the Client’s team, and HRchitect consultants ensured a timely resolution, which led to the successful completion of the implementation and the Client’s very first payroll going through without a hitch. This collaboration between UKG, the Client, and HRchitect consultants, paired with HRchitect’s commitment to delivering an end-to-end solution for the Client, was why this implementation was completed on time.

With the initial implementation completed, HRchitect continued to bolster the Client’s adoption of their new system through comprehensive working sessions and ongoing assistance. To date, the Client values HRchitect’s expertise and support and has purchased additional support packages to make sure they are set up for future success. The end result is a much happier Client as their new UKG system has made their day-to-day more effortless and productive.