Written by: Steve Glaser
The key to achieving client satisfaction and building long-term client relationships is starting off on the right path. It is important that the foundation be laid in advance to ensure smooth processes. Unfortunately certain issues can surface after a process has been activated for a period of time in a production environment.
Professional Process – New employees are typically concerned with making a good first impression, and the hiring company also needs to leave a good first impression. A substandard onboarding process will make the new employee feel that they signed up with a second-rate company. Over time, a poor onboarding process could hurt employee morale and productivity.
Clear and Precise – Onboarding is a particularly bad time to deliver inconsistent information. Miscommunication at the start of a job can lead to terrible mistakes down the road as the new employee performs actions that are contrary to best practices. To reinforce verbal instruction, companies should give a new hire an employee manual and other critical documents before their first day on the job.
Simplicity – Even if the employee’s new job involves complex duties and responsibilities, the onboarding process should be kept as simple as possible and not job specific. This means that while a company should provide information that the new hire needs to know to become a new employee, it is not necessary to overload them with too much information. It is also important to simplify the process for the HR personnel who will maintain the process.
Steve Glaser is currently working the Taleo Remote System Administration for several HRchitect Clients. He is a Professional Business Analyst with six years of experience in configuring, documenting, testing and building end-user training manuals for Recruitment and Talent technology systems. Dedicated to assisting business stakeholders and partners by finding the best solution and resolving their issues through creative problem-solving methods while providing excellent customer service. Additional six years’ experience in providing technical support by analyzing, troubleshooting and resolving client issues. Recognized for strong analytical and problem-solving skills and thinking outside of the box.