Real Estate Management Advisor Transforms Global HR Operations

Client Background

The client, a leading global real estate investment management advisor, operates in a dynamic market where efficiency is paramount. However, they faced significant challenges with their HR operations due to outdated systems and processes that hindered efficiency. A manual onboarding procedure led to delays in new hire integration, adversely affecting employee productivity and satisfaction. Additionally, varying HR systems across jurisdictions made it difficult to obtain accurate and timely insights into workforce metrics such as talent acquisition, turnover rates, and compensation. Compliance with regional regulations was also a concern, particularly in managing rehires and maintaining data integrity across global operations.

The Challenge

The primary challenges for the Client included:

• Inefficient onboarding process: A manual onboarding process was time-consuming and prone to errors, leading to delays with new hires and adversely impacting the employee experience.
• Deficiencies in reporting and analytics: The lack of a centralized reporting and analytics tool made obtaining comprehensive data for talent acquisition, compensation trends, and workforce productivity across different regions difficult.
• Integration issues: Existing integrations with third-party system payroll providers and benefits administrators were complex and prone to data integrity issues.
• Rehire management: Rehires were sometimes treated as new hires due to system limitations, resulting in the assignment of new employee numbers and the loss of historical data, creating confusion.
• Regulatory compliance: Manual handling of data and lack of automated compliance checks increased the risk of regulatory non-compliance and penalties.

These challenges impacted operational efficiency and strategic decision-making across the Client’s global footprint. There was a clear need for a unified HR solution to streamline processes, enhance data accuracy, and provide actionable insights for informed decision-making.

Client Profile

• Leading global real estate investment management advisor and provider of real estate services
• Global leader in investing sustainably
• Operating in 27 cities and in 13 countries
• 1,400+ employees
• Chose HRchitect to streamline operations across multiple jurisdictions and enhance the employee experience

The Project

After a thorough evaluation process, the Client selected HRchitect as their strategic partner to transform their HR operations. The proposed solution involved the implementation of UKG Pro, tailored to address specific pain points across talent acquisition, onboarding, employee management, compensation, payroll, benefits, and time & attendance. Business Intelligence (BI) was utilized to create customized reporting and dashboards that provided real-time insights into HR metrics and analytics.

Integrating UKG Pro with our Client’s third-party systems ensured seamless and improved compliance across their many jurisdictions. Automated workflows and standardized processes were implemented to reduce manual processes, which eliminated errors and optimized operational efficiency. UKG Pro’s scalability would accommodate future growth and is adaptable to evolving global regulatory requirements.

Key Benefits

• Streamlined and automated onboarding processes
  HRchitect implemented automated workflows within UKG Pro, replacing manual onboarding procedures and significantly reducing administrative workload while improving the new hire experience.

• Improved workforce visibility through advanced analytics
  Leveraging Business Intelligence capabilities within UKG Pro, the Client gained access to customized dashboards and reports that provided real-time insights into key HR metrics such as talent acquisition, turnover, compensation trends, and workforce productivity.

• Seamless integrations across global HR systems
  HRchitect integrated UKG Pro with the Client’s third-party payroll providers and benefits administrators, improving data accuracy and ensuring reliable information flow across multiple jurisdictions.

• Accurate employee lifecycle management
  System enhancements enabled the platform to properly recognize rehires, preserving historical employee records and eliminating confusion caused by duplicate employee numbers.

• Improved compliance and operational efficiency
  By automating workflows and standardizing HR processes, the Client reduced manual errors, strengthened compliance with regional regulations, and created a scalable HR technology foundation to support continued global growth.

The Results

The implementation of UKG Pro and BI delivered significant improvements across the client’s HR operations. Key outcomes included:

• Streamlined Onboarding: The administrative workload was significantly reduced, allowing HR teams to focus on strategic initiatives and employee engagement.
• Automated Workflows: Integrated processes reduced onboarding time, enhancing the new hire experience.
• Accurate Rehire Recognition: The new system accurately recognized rehires, preserving historical employee data and minimizing confusion.
• Customized Reports: Analytics into crucial metrics such as turnover rates, compensation trends, and workforce productivity were provided through customized reports, enabling informed decision-making.

Overall, the transformation empowered the client to operate more efficiently, meet regulatory compliance, and foster a more productive and satisfied workforce.