Network of 200+ Surgical Centers Partners with HRchitect for HR Technology Strategy, Evaluation and Selection Amidst Changing Business Environment

Client Background

This HRchitect client operates over 200 elective surgery centers across the United States. A major health insurance company owns this client and is the insurer’s most profitable subsidiary. The client’s workforce comprises over 9,300 hourly and salaried employees, primarily doctors, nurses, and nurse practitioners.

The Challenge

The client was utilizing a legacy Dayforce system for HR and Payroll, UKG’s Workforce Central system for Time & Attendance, iCIMS for Recruiting and Onboarding, SAP Successfactors as a standalone compensation tool, Alight for outsourced Benefits management, paper performance reviews, and an in-house system for manager self-service. The Dayforce product in use was slated to be sunset three years from the onset of the client’s system evaluation & selection project commencement.

Client Profile

• Network of surgical centers
• Over 200 locations across the United States
• 9,000+ employees
• Utilizing six different point solutions for HR capabilities
• Engagement focused on determining a more efficient payroll model and consolidating disparate systems

The Project

The client brought in HRchitect as a trusted partner to lead the evaluation and selection process of their new system(s), including a full discovery process, HCM technology marketplace workshop, RFP creation and distribution, with a focus on system consolidation.

Key Benefits

• Creation of an HR technology strategy for the organization’s future-state needs and growth
• Facilitation of a vendor-neutral system evaluation and selection process, allowing the client to confidently make a purchasing decision for products that met all of the organization’s complex requirements

The Results

The client selected Vendor A for Core HR, Payroll, Benefits, Compensation, Performance, Succession Planning, and Vendor A’s benefits managed services. The client also chose to upgrade to UKG Pro WFM for time and attendance.

Since the publication of this case study, this client has signed contracts with their selected vendors and completed their phased implementation of the newly selected platform, as well as the time & attendance upgrade. Vendor A’s services team led the implementation, with HRchitect as a client-side project manager and change management consultant, to serve as advocates, coaching their team through the implementation process, ensuring the highest potential for a successful project.

The implementation was a phased approach with a successful January go-live for the Core HR, Payroll, and Benefits modules, with a second phase for the remaining modules and the T&A upgrade. After a successful 2-year strategy, evaluation, and implementation engagement, navigating never-before-seen business challenges such as COVID-19, this client is successfully utilizing the new systems and realizing significant ROI.