Trust in Action: HRchitect’s WorkForce Software Suite Upgrade and Post-Live Enhancements for Furniture Manufacturer

Client Background

This HRchitect client is a global leader in workspace furniture manufacturing, dedicated to creating environments that inspire performance and well-being. The client partners with architects and designers worldwide, producing design-forward, multicultural, and sustainable products tailored to diverse client needs. The client upholds core values in all operations, including a commitment to research-driven workplace solutions and a broad portfolio of design brands.

The Challenge

Picture this: Your WorkForce Software implementation partner and lifeline up until now has left you in the wind. Your email chains and call cadences have done more than go quiet: all communications have become radio silent immediately after go-live.

You’re in the middle of hypercare, and have a laundry list of enhancements that you planned on having this partner handle for you. Now who do you turn to?

For this client, the solution was clear: HRchitect.

HRchitect’s team quickly stepped in to deliver, immediately aligning a Lead Functional & Technical Consultant and a Lead Reporting & Integration Consultant to support this client.

Client Profile

• US-based manufacturer, specializing in workspace furniture manufacturing
• 4,000 employees
• Manufacturer of award-winning products awarded by NeoCon 2023
• Partnered with HRchitect for a WFS Suite Upgrade and Post-Live enhancements

The Project

Services provided:

After HRchitect’s dedicated consulting resources moved the client through hypercare to a more stabilized state after go-live, the focus shifted to enhancements. In this phase of the engagement, the HRchitect team met with the client team weekly to work through active support needs directly to build trust and to alleviate any uneasiness the client had regarding working with a support partner based on their experience with their former partner. The time spent building the relationship paid off as weekly meetings turned to bi-weekly meetings, and the focus shifted from ‘break-fix’ solutions to value-adding activities, with the HRchitect team acting as a natural extension of the client’s HR team.

Sampling of enhancements and outcomes delivered:

• Upgraded the existing WorkForce Software (2018 version) to the newer WorkForce Software suite to undergo further suite enablement, leveraging enhanced functionality and features such as a new user interface
• Configuration adjustments to drive compliance with a regulatory project related to a paid medical leave program
• Custom reporting to meet needs for executive visibility
• Setup and utilize APIs
• Setup WorkForce Software’s ‘Classic Job Scheduling’ feature, helping managers to optimize scheduling within the client’s manufacturing divisions
• Implementation of the absence-compliant tracking module

Another key focus was suite enablement, as the client’s existing suite had limited API capabilities. To access the full range of API services, HRchitect recommended and supported an upgrade to the latest version WorkForce Software suite and implementing the appropriate hub.

Since the initial engagement, HRchitect has remained a trusted partner for this client completing a series of projects contracted under HRchitect’s flexible concierge managed support offering. Projects spanned from standard regulatory items to areas of optimization that became opportunities for further collaboration between the HRchitect team and the client’s project stakeholders.

Key Benefits

• Stabilized post–go-live operations during hypercare after the previous implementation partner disengaged, ensuring continuity and system reliability.

• Successful upgrade to the latest WorkForce Software suite, unlocking enhanced functionality, improved user interface, and expanded API capabilities.

• Improved regulatory compliance, including configuration updates to support paid medical leave program requirements and absence-compliant tracking.

• Enhanced reporting and executive visibility through custom reports and improved integration capabilities using APIs.

• Optimized workforce scheduling and operational efficiency through configuration of features such as Classic Job Scheduling and ongoing system enhancements.

• Trusted long-term support partnership, with HRchitect acting as a natural extension of the client’s HR team through concierge managed support services.

The Results

Following the client’s challenging experience with another HCM services consulting partner, the HRchitect team came in as a lifeline to this client, and built trust by providing seamless, client-focused support. With an updated WorkForce Suite and enhanced capabilities to work with, the client gave this advice to others seeking WorkForce Software support:

“It is critical to have a good WorkForce Software partner you can trust and HRchitect has been amazing! Our consultant really walks the walk with superior customer service and top-notch knowledge and support. We would be lost without the HRchitect team!”

-Client Project Leader