Seamless UKG Pro Integrations & Post-Go-Live Support for HRchitect’s Healthcare Client

Client Background

Our Client is a leading physician services organization, offering hospital-based medical services across the United States. They partner with hospitals to improve the quality of care and patient outcomes through their network of highly skilled physicians. With a growing workforce of physicians and clinical professionals, our Client required a more efficient system to manage their workforce and HR operations effectively.

The Challenge

Our Client faced challenges in managing and integrating multiple disconnected HR systems that became increasingly inefficient and resource-intensive. With a diverse workforce spread across different regions, they needed a solution to streamline HCM processes, optimize workforce scheduling, and enable seamless system integrations. Furthermore, our Client lacked in-house expertise to manage and optimize their UKG system, leading to the need for additional support in both integrations and ongoing system management.

Client Profile

• Leading physician partner to hospitals and other healthcare providers
• Headquartered in Tacoma, WA.
• 5,000+ employees
• Presence in over 400 hospitals across 45 states

The Project

HRchitect was engaged to provide UKG Pro Integration and Concierge-Managed Post-Go-Live support services for our Client.

The project included the development, testing, and deployment of five integrations, ensuring flawless communication between UKG Pro and other critical systems used by our Client. Additionally, HRchitect’s services were utilized to maintain and optimize the UKG system, providing our Client’s team with expert guidance and assistance in ongoing system management and the implementation of new UKG features. Importantly, HRchitect’s impact was felt early in the engagement:

“HRchitect was very instrumental in working with this customer. I was new to the account and had a new executive who was concerned they didn’t have the right HR solution to meet their growing needs. After introducing the customer to HRchitect, everything changed.”

— Healthcare Enterprise Sales and Account Manager, UKG

This collaboration played a pivotal role in shifting executive perceptions and establishing confidence in their HCM technology strategy. Initially concerned about whether their systems could support growth, the executive ultimately became a champion for UKG after engaging with HRchitect.

Key Benefits

• Integrating UKG Pro with other internal systems to improve data accuracy and cross-system communication.
• Implementing new UKG modules to support evolving organizational needs.
• Providing continuous system optimization and support through HRchitect’s Concierge-Managed Post-Go-Live Support Services.
• Efficient Integrations: HRchitect delivered five integrations, ensuring seamless data flow between UKG Pro and other internal systems.
• Expert Support: HRchitect’s Concierge-Managed Post-Go-Live Support services provided our Client with access to HRchitect’s expert consultants, significantly reducing their reliance on internal resources.
• Optimized System Management: Ongoing support from HRchitect ensured that our Client’s UKG system was maintained, optimized, and updated without the need for additional full-time resources.
• Cost Savings: By leveraging HRchitect’s support services, our Client reduced administrative overhead costs and freed up internal resources to focus on more strategic activities.
• Enhanced User Experience: HRchitect assisted with the creation of custom reports, dashboards, and troubleshooting, enhancing the overall user experience for our Client’s HR team.

The Results

HRchitect successfully provided our Client with the integration and ongoing support necessary to optimize their UKG Pro system. The integration of the UKG Pro system with our Client’s other internal systems improved data accuracy, streamlined HR processes, and enhanced workforce management capabilities.

With HRchitect’s Concierge-Managed Post-Go-Live Support Services, our Client was able to efficiently manage the day-to-day aspects of their UKG system without the need for a dedicated in-house team. The tailored support allowed our Client to quickly address issues, roll out new functionalities, and implement system updates without disruption.

Overall, the collaboration between HRchitect and our Client resulted in a more efficient and effective HR and workforce management system, enabling our Client to continue providing exceptional care while optimizing their internal processes. HRchitect’s ongoing support ensures that our Client will continue to get the most value from their UKG Pro solution as they evolve and grow.