Valero

Client Background

HRchitect partnered with Valero Energy Corporation, a leading global energy company, to optimize its existing recruiting and applicant tracking system. With a large and distributed workforce, Valero relied heavily on its recruiting technology to support ongoing hiring needs across multiple business units and locations.

While the organization had an established system in place, it was not being fully utilized and had become increasingly inefficient over time. To improve system performance, usability, and alignment with business needs, Valero engaged HRchitect to conduct a comprehensive system assessment and optimization initiative.

The Challenge

Valero’s recruiting and applicant tracking system was no longer operating efficiently or effectively, creating challenges for both recruiters and candidates. Key processes within the system were cumbersome, time-consuming, and did not align with current business or compliance requirements.

One major issue was within requisition management, where an inefficient process required users to overwrite templates, resulting in unnecessary complexity and administrative effort. Additionally, the candidate application experience was lengthy and difficult to navigate, negatively impacting usability and failing to meet background compliance standards.

The Candidate Selection Workflow (CSW) also presented challenges, as it was overly complex and difficult for recruiters to use effectively. This complexity limited reporting capabilities and reduced overall system efficiency. Valero needed a solution to streamline processes, improve usability, and maximize the value of its existing system.

Client Profile

• Global energy manufacturer and marketer

• Headquartered in San Antonio, Texas

• Approximately 10,000 employees

• Fortune 500 company with global operations

The Project

HRchitect conducted a comprehensive system assessment to identify key pain points and opportunities for optimization. Based on these findings, the team developed and implemented targeted improvements across requisition management, candidate experience, and workflow structure.

Requisition management was streamlined by redesigning how Position ID data was utilized, enabling automatic population of key fields and eliminating the need for manual template overrides. This significantly improved efficiency and reduced administrative effort.

To enhance the candidate experience, HRchitect simplified the application process, introduced a secondary application for compliance-related data collection, and improved the overall interface for usability and accessibility.

Additionally, the Candidate Selection Workflow was restructured to be more intuitive and effective for recruiters, improving both day-to-day usability and reporting capabilities. These changes ensured the system better supported recruiting operations while providing more accurate and actionable data.

Key Benefits

• Streamlined requisition management processes

• Improved candidate application experience

• Enhanced compliance with background requirements

• Simplified and more effective workflow structure

• Increased reporting accuracy and visibility

• Maximized value of existing system investment

The Results

Through its partnership with HRchitect, Valero successfully optimized its recruiting and applicant tracking system, transforming it into a more efficient and user-friendly solution. The enhancements addressed critical pain points identified during the system assessment, resulting in streamlined processes and improved system performance.

The organization now benefits from a more intuitive requisition process, a significantly improved candidate experience, and a simplified workflow structure that supports better reporting and decision-making. Overall, the optimized system enables Valero to more effectively meet its recruiting needs while maximizing the value of its existing technology investment.