HRchitect Supports Global Enterprise Pay Group Restructuring Through UKG Pro

Client Background

The Client in this engagement is a multinational consumer goods organization with a workforce numbering in the hundreds of thousands and operations spanning North America and nearly every region worldwide. Managing HR and payroll at this scale requires highly structured systems, disciplined governance, and partners who understand the complexity that comes with supporting a global, diverse, and mobile workforce.

For organizations of this size, even small system changes can have far-reaching downstream impacts. Payroll structures, integrations, and employee populations are often tightly interwoven across business units, geographies, and job types. As a result, initiatives that may appear limited in scope, such as restructuring pay groups, require extensive platform expertise, rigorous testing, and careful coordination to ensure accuracy, compliance, and operational continuity.

The Client relies on UKG Pro as a core HR and payroll platform and engaged HRchitect through a Concierge-Managed Post-Go-Live Support services contract to provide expert guidance and execution for ongoing system needs.

The Challenge

As part of an internal workforce and payroll strategy evolution, the Client needed to restructure and create new pay groups within UKG Pro. Pay group changes are often driven by factors such as organizational restructuring, changes in pay frequency, evolving labor regulations, or the need to better support specific employee populations.

While the change itself was targeted, the implications were significant. In this case, the Client needed to separate a portion of its mobile workforce into distinct pay groups to better align payroll processing, reporting, and integrations with how these employees were working and being compensated. New pay groups can impact payroll calendars, earnings and deductions, compliance reporting, and system integrations that rely on pay group logic. Any misstep could have affected payroll accuracy for a large employee population, making precision and experience essential.

Client Profile

• This Client manufactures, distributes, and sells a vast number of nonalcoholic drinks
• Headquartered in Atlanta, Georgia
• Over 70,000 employees
• Partnered with HRchitect to restructure and create new pay groups within UKG Pro

The Project

The Client partnered with HRchitect through its Concierge-Managed Post-Go-Live Support services to execute this work efficiently and without disruption. This engagement focused on expert-led configuration updates, integration adjustments, and advisory support within an existing UKG Pro environment.

HRchitect consultants worked closely with the Client’s internal teams to design and configure the new pay groups, ensuring alignment with business requirements and existing payroll processes. Because changes to pay groups often require updates to downstream integrations, HRchitect also supported the creation and modification of related integrations to ensure data continued to flow accurately between UKG Pro and connected systems.

This type of work highlights the value of a long-term support partnership, especially for large enterprises, where trusted consultants can step in quickly, understand the broader system context, and execute changes without the need for a full-scale project mobilization.

Key Benefits

• Accurate Pay Group Restructuring: New pay groups were created and configured to better support the mobile workforce population.
• Integration Continuity: Required integration updates were completed alongside pay group changes, ensuring uninterrupted data flow and payroll processing.
• Minimal Business Disruption: Changes were implemented smoothly within an active production environment, with no impact on payroll accuracy or timelines.
• Enterprise-Scale Expertise: HRchitect’s experience supporting some of the world’s largest organizations ensured changes were made with appropriate rigor and foresight.

The Results

The engagement was completed smoothly, on time, and on budget. The Client was highly satisfied with the outcome and the ease of execution, particularly given the scale and complexity of the organization.

No issues were encountered during or after the work, and payroll operations continued without interruption. The Client continues to retain support hours, reinforcing the value of having trusted UKG expertise readily available for future needs.

This project serves as a strong example of how HRchitect supports enterprise clients not only during large implementations but also through ongoing, high-impact system enhancements that require precision, experience, and confidence. Even small changes can carry significant weight at scale, and HRchitect’s Concierge-Managed Post-Go-Live Support services provide large organizations with the assurance that those changes are done right.