HRchitect Delivers Rapid UKG Pro Adjustments to Secure Tax Credits for Union Square Hospitality Group

Client Background

Union Square Hospitality Group (USHG) is a New York City–based organization that owns and operates multiple restaurants, employing more than 2,000 individuals. In early 2024, USHG required urgent assistance with UKG Pro to address a multi-million-dollar tax credit opportunity. Government-sponsored COVID Employee Retention Credits were set to expire on January 31, 2024. USHG contacted HRchitect on January 26, 2024, seeking immediate support to update qualified wages for employees across eight companies in order to file amended returns before the deadline.

The Challenge

USHG faced an extremely tight five-day timeline to ensure employee wage adjustments were accurately reflected in UKG Pro for Employee Retention Credit filings. Compounding the urgency, the standard UKG support model could not accommodate the compressed timeline, leaving USHG in need of immediate, expert-led support to meet compliance requirements.

Client Profile

• Union Square Hospitality Group is a hospitality organization known for creating acclaimed restaurants, operating food spots, providing catering & event services, and offering training
• Headquartered in New York, NY
• Approximately 2,000 employees

The Project

HRchitect assembled a focused consulting team of tax credit and SQL SMEs to develop a rapid, accurate solution for updating employee wages in UKG Pro. Collaboration with USHG was fast-paced and highly coordinated, with daily checkpoints to ensure progress and alignment. The engagement included:

• Rapid Process Design: Designed a streamlined process to identify qualified wages and apply updates efficiently across eight USHG companies.
• Data Accuracy & Validation: Leveraged SQL tools and UKG Pro expertise to validate all wage adjustments and reduce the risk of filing errors.
• Time-Critical Execution: Executed all updates within the five-day window, meeting the government’s filing deadline for tax credit claims.

Key Benefits

• Timely Tax Credit Filing: All required adjustments were completed in time for USHG to submit amended returns before the expiration date.
• Accurate Wage Updates: Qualified employee wages were updated correctly across multiple entities, ensuring compliance and accuracy.
• Measurable ROI: The engagement enabled USHG to secure an estimated $100,000–$250,000 return by leveraging UKG Pro effectively.
• Expert-Led Execution: HRchitect delivered results faster than standard vendor support, demonstrating the value of a UKG Services Partner.

The Results

HRchitect successfully processed all wage updates for USHG within the five-day deadline, enabling the organization to submit amended tax returns on time and secure substantial

 financial benefits despite a high-pressure timeline.

Client feedback reflects the impact of the engagement:

“Thank you so much, and it was a pleasure working with [our HRchitect consultant] and the rest of their team! Truly highly appreciated!!”

– Director of Payroll, CPP, Union Square Hospitality Group

This engagement highlights HRchitect’s ability to deliver urgent, expert-led post-live support that maximizes system value, ensures compliance, and produces measurable ROI for clients.

HRchitect is a leading Human Capital Management (HCM) consulting firm with decades of experience across the HR technology landscape and is known for expertly guiding organizations through HR system evaluations, implementations, integrations, system optimizations, and post-go-live support services. Since 1997, HRchitect has completed more than 4,000 successful projects for thousands of global clients across industries and workforce types, including highly complex, unionized, and public safety organizations.