When working in your Human Capital Management system, you are bound to encounter issues that will require the need to open a support case or support ticket with your system vendor. When opening a case, the details you provide can dramatically impact the vendor’s ability to resolve your issue.
In the first part of this two-part blog post, we discussed the steps to plan an effective User Acceptance Testing (UAT) process. In this installment, we will review how to effectively execute the testing process according to that plan.